VP of Product Management, Conversational AI – Digital Servicing

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $215k - $311.8k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Define Empower’s conversational AI strategy and product vision • Identify how AI can improve customer guidance, collaboration, and service resolution • Create seamless transitions between AI-powered experiences, digital servicing, and human advisors • Reimagine digital servicing using AI, automation, and product design • Increase digital containment and operational efficiency • Develop and manage a roadmap spanning live chat, customer questions, servicing journeys, and longer-term capabilities • Build AI-powered conversational experiences at scale • Partner with technology, data, design, and risk teams on personalization, orchestration, evaluation, safeguards, and human escalation • Own and evolve foundational digital servicing capabilities • Use customer insight, data, emerging technology, and competitive intelligence to prioritize investments • Lead cross-functional alignment across Product, Technology, Design, Data, Innovation, Sales, Marketing, Operations, Legal, and Compliance • Report to Empower’s Head of Digital • Build and lead a high-performing product organization

🎯 Requirements

• 15+ years of experience with significant leadership responsibility for consumer digital products • Track record of defining strategy and bringing complex products from concept to scale • Demonstrated experience defining and launching AI-powered products or platforms, including links to examples • Strong fluency in modern conversational AI and LLM-based product experiences • Exceptional strategic problem-solving skills • Strong product and technology judgment • Ability to engage deeply with engineering, data, design, and architecture leaders • Track record of influencing senior executives and leading complex, cross-functional initiatives in large organizations • Exceptional communication and storytelling skills • High bar for consumer experience and track record of challenging conventional approaches • Applicants must be authorized to work for any employer in the U.S.; no employment visa sponsorship or takeover, including CPT/OPT • Reliable high-speed internet with a wired connection and a suitable home workspace for remote work • Fiber, cable, or DSL internet connection required

🏖️ Benefits

• Medical, dental, vision and life insurance • Retirement savings 401(k) plan with generous company matching contributions up to 6% • Financial advisory services • Potential company discretionary contribution • Broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment with the option to wear jeans • Generous paid time off upon hire • Ten paid company holidays and three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Paid parental leave • Paid short- and long-term disability • Family and Medical Leave (FMLA) • Business Resource Groups open to all • Flexible work environment • Other necessary computer equipment provided