Customer Experience Coordinator – National Accounts

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower Brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Empower Brands is a company focused on empowering franchisees through comprehensive support systems, including coaching, marketing strategies, and operational processes. They offer a range of award-winning brands in various industries such as outdoor living, roofing, lawn care, and home services. Empower Brands is dedicated to enhancing the lives of franchisees, their clients, and their communities by providing innovative solutions and personalized assistance throughout the franchise journey.

📋 Description

• Own and maintain account launch checklists, timelines, assigned responsibilities, and readiness status from signed agreement through go-live • Review customer requirements and translate them into actionable setup tasks • Coordinate agreements, service requirements, certificates of insurance, customer contacts, billing instructions, pricing, service coverage, account setup, portals, work orders, and invoice procedures • Communicate launch requirements and responsibilities to internal teams and service providers • Track outstanding items, escalate launch risks, and obtain readiness confirmation before go-live • Monitor initial work orders and billing activity to identify and resolve early account issues • Serve as a central contact for customer updates, administrative questions, service concerns, and billing inquiries • Provide updates on scheduling, work status, outstanding items, and issue resolution • Track customer concerns and coordinate responses through resolution • Facilitate communication among National Accounts, Operations, franchisees or service providers, and Accounts Receivable • Monitor open work orders and follow up on missing updates, overdue activity, incomplete documentation, invoice discrepancies, rejected invoices, missing purchase orders, and billing questions • Maintain account health trackers covering work orders, response times, completion status, documentation compliance, customer issues, and billing exceptions • Monitor service performance, provide account status reports, track corrective actions, and identify recurring issues or process improvements

🎯 Requirements

• 2+ years of experience in project coordination, account management, or a related role • Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines simultaneously • Excellent written and verbal communication skills with a professional, customer-focused approach • Ability to take ownership of follow-up and coordinate work across cross-functional teams without direct supervisory authority • Strong attention to detail when handling pricing, documentation, account records, and billing requirements • Proficiency with Microsoft Office, CRM systems, customer portals, and work order platforms • Experience supporting multi-location customers, franchise organizations, or field service businesses preferred • Familiarity with certificates of insurance (COIs), invoicing, and Accounts Receivable processes preferred

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion in the workplace • Benefits are referenced in the equal employment practices statement, but no specific benefits are listed