Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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inKind

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🍽️ Food & Beverage

📣 Marketing

🏨 Hospitality

Food & Beverage • Marketing • Hospitality

inKind is a company that provides a dining rewards and payment platform, offering a seamless experience for users who want to earn rewards at thousands of restaurants. Users can pay their restaurant bills through the inKind app and earn 20% back as dining perks. The platform is available on both iOS and Android, and offers access to exclusive offers and events for its users. inKind aims to enhance the dining experience by integrating payment and rewards into a single app.

📋 Description

• Provide inbound and outbound email and phone support to restaurant guests and merchant partners using the phone system and Zendesk ticketing platform • Complete 70-100 tickets per day with one-touch ticket percentage of 80% or higher and QA score of 95% or higher • Maintain communication with restaurant owners and guests until issues are resolved • Escalate complex issues to Tier 3 and Management • Communicate technical issues to end users and the development team and follow up according to policy • Conduct user and partner support according to documented procedures • Provide the direct manager with regular updates on common problems and identify longer-term solutions or improvements • Use communication channels to inform the team of important issues and information to improve team performance

🎯 Requirements

• 1-2 years Customer Service experience • Experience working with CRM software (Zendesk preferred) • Good oral and written communication skills • Ability to communicate efficiently with the development team, end users, and merchant partners • Ability to explain abstract concepts verbally and in writing • Excellent interpersonal and organizational skills • Proficiency in macOS, including navigating applications, managing files, and multitasking across systems • Ability to work autonomously in a remote environment • Stable and reliable internet connection

🏖️ Benefits

• Generous PTO and company holiday policy + company-paid Short Term Disability • 100% employer-covered health and dental insurance for direct employees (a set plan is covered; higher tier healthcare coverage is available at the employee’s additional cost; dependent coverage is at the employee’s cost) • Vision plan available at the employee’s additional cost • Child Care Benefits and generous parental leave • Monitor, laptop, headset, wireless keyboard and mouse provided by inKind