Customer Service Representative

Job not on LinkedIn

🔥 24 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

🛡️ Insurance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Respond to incoming customer inquiries via phone, chat, and email in a timely and professional manner • Assist current and prospective customers with policy interpretation, claims inquiries, and premium/billing-related matters • Review and interpret insurance policy terms to determine coverage eligibility • Explain policy details and confirm and clarify information to ensure customer understanding • Handle requests related to coverage changes, account cancellations, and customer concerns • Identify customer needs and provide appropriate solutions to support retention and satisfaction • Investigate and resolve issues by gathering necessary information and utilizing available resources

🎯 Requirements

• High school diploma or equivalent required • Minimum of 2 years of call center or customer service experience in a high-volume environment with performance metrics • Strong attention to detail with the ability to follow complex procedures accurately • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) • Ability to navigate multiple systems and resources simultaneously while maintaining accuracy • Excellent verbal and written communication skills • Strong customer service orientation with professional phone and email etiquette • Ability to adapt quickly in a fast-paced, changing environment • Receptive to coaching and feedback with a commitment to continuous improvement • Strong organizational skills • Ability to type 40–50 words per minute

🏖️ Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Free Mental Health & Enhanced Advocacy Services • Paid Time Off • Holidays • Preferred Partner Discounts