Federal DoD Customer Support Manager

🔥 1 minute ago

🏛️ District of Columbia, Florida, +5 more states – Remote

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Manage Federal Government Land Mobile Radio service contracts and ensure successful delivery of services • Cultivate and develop key relationships within large customer accounts • Grow managed service product sales across multiple customer-account levels • Collaborate with Sales Account Management, Pre-sale, and Post-sale teams • Develop business growth goals, account service plans, individual goals, and customer satisfaction strategies • Achieve P&L goals, including service billings and cost/margin performance • Market Motorola service capabilities through Federal Systems Technologists, Federal Repair Depot, Authorized Service Subcontractors, and National System Support services • Maintain compliance with US Federal Government Markets Division and Motorola Solutions contracting requirements and policies • Maintain customer satisfaction through the United States Navy Program Management team and other applicable accounts • Provide support across multiple time zones and some global locations • Support contract management, billing/receivables, P&L tracking, and contract proficiency activities • Market and manage service support contracts for Project 25 and related wireless technologies • Establish customer relationships, make presentations, and close service support sales opportunities • Learn service products, develop creative proposals, make customer presentations, and form collaborative strategies with sales and support teams • Travel 25%-50% of the time

🎯 Requirements

• Bachelor's Degree OR 5+ years of experience in LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, or Technical Services Sales with large Government customers • 5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering desired • Must be able to pass a Federal Background Check • Knowledge and experience utilizing Microsoft business software, including Outlook, Word, Excel, and PowerPoint, required • More than average Excel skills for project revenue and margin tracking • Pivot table knowledge required • Ability to successfully utilize Oracle and Salesforce applications • US Citizen with ability to obtain US Government clearance(s) • Legal authorization to work in the U.S. indefinitely required • Employer work permit sponsorship is not available • Experience with US Federal Government contracts performance is a plus • Knowledge of Motorola RF systems and products is a plus • Must meet eligibility requirements for access to classified and sensitive information • Travel 25%-50% of the time

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan • Travel required for customer retention and internal business activities • East Coast time zone preferred • Relocation Provided: None