Account Service Administrator

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

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⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥️ Administration

🚫👨‍🎓 No degree required

👻 Ghost score 12%

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Logo of Emsar

Emsar

501 - 1000 employees

Emsar is an organization referenced by name but no company-specific information was provided in the supplied text. The only available content in the prompt is generic LinkedIn site and cookie/privacy policy text and does not describe Emsar’s products, services, industry, size, or location. Because of this lack of information, a reliable industry classification cannot be determined from the provided material.

📋 Description

• Create, dispatch, track, and close work orders for designated clients • Follow up on dispatched calls, scheduling, and parts ordering/tracking • Plan and schedule work for multifunctional teams • Communicate with clients to collect service requirements and schedule services • Coordinate OEM and third-party vendor services • Coordinate logistics between customers and EMSAR field service teams • Ensure parts, test equipment, and other service components are ordered, shipped, and received • Maintain customer asset management, inventory, and CMMS systems • Compile, sort, and enter data into customer and management reports • Close field service engineers’ work orders in the operating system • Email or fax service receipts and ensure required information is complete • Review others’ work and make independent decisions in the manager’s absence • Take on new projects and perform other assigned duties

🎯 Requirements

• 2-5 years’ experience in call center environment • High School diploma or equivalent • Ability to work under moderate supervision • Ability to use multi-line phone system • Ability to operate computers, phones and other office equipment • Must be proficient in Microsoft Office Suite (Word, Microsoft Excel, Outlook, etc.) • Comfortable working under pressure and on deadlines • Ability to follow detailed, defined procedures • Able to work in a fast-paced environment and respond to last minute changes • Professional demeanor and highest integrity • Analytical and problem-solving abilities • Clear and persuasive oral communication in a telephone environment • Attention to detail, initiative, planning/organizing, teamwork, and organizational skills

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