Account Manager

🕒 March 28

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Encord

WebsiteLinkedInAll Job Openings

51 - 200 employees

Encord's mission is to enable every company to harness the power of AI. Encord provides one active learning platform for AI-assisted labeling & workflow tooling, model training & explainability, data curation, and finding & fix dataset errors and biases to get to production AI faster.

📋 Description

• Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value • Build trusted relationships with ML, data, engineering, operations, and executive stakeholders • Understand customers' technical roadmaps to proactively identify expansion opportunities • Drive upsells, cross-sells, and multi-team rollouts across existing accounts • Partner with Customer Success, Product, and Engineering to deliver customer outcomes • Communicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmap • Lead account planning, run QBRs, and develop growth strategies for your accounts • Maintain accurate pipeline and revenue forecasting in HubSpot • Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation

🎯 Requirements

• Excited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motion • 2+ years in account management, customer success, or post-sales roles in B2B SaaS • Experience owning expansion revenue and managing mid–large ACV accounts ($50K–$250K+) • Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs) • Strong relationship builder with a genuine interest in solving customer problems • Comfortable in a fast-moving, high-growth start-up environment • Experience with HubSpot, Salesforce, or similar CRM tools • Curious, driven, and excited by the potential of AI and data infrastructure • 2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology • Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets • Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations • Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes • Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce • Experience working in a high-growth start-up or scale-up environment preferred • Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage

🏖️ Benefits

• Competitive salary, commission, and meaningful equity in a high-growth start-up • Clear, accelerated growth opportunities as the company scales rapidly • Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office • Flexible PTO to fully recharge • 18 paid vacation days in the U.S. plus federal holidays • Annual learning & development budget • Comprehensive health, dental, and vision coverage • Frequent travel opportunities across the U.S., London, and Europe • Bi-annual company offsites, twice-weekly team lunches, and monthly socials