Senior Client Success Manager

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $125k - $140k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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EnergyHub

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

☁️ SaaS

🏢 Enterprise

💰 $500k Debt Financing on 2012-12

Energy • SaaS • Enterprise

EnergyHub is a company that specializes in distributed energy resource management (DERMS) solutions. They help utilities to quickly scale virtual power plants (VPPs) and manage load growth and renewables, promoting reliable flexibility at every level of the grid. Their platform orchestrates cross-device energy resources like thermostats, batteries, and electric vehicles to shape loads, reduce congestion, and expand storage capacity. EnergyHub also provides end-to-end services for successful program design and management, including demand response strategies and dynamic load shaping to optimize grid performance. Their ecosystem is the largest of its kind in the industry, leveraging partnerships with DER providers to deliver effective energy solutions.

📋 Description

• Own client success and manage the Central Region’s P&L • Drive ARR to exceed targets and implement account growth strategies • Serve as the primary escalation point for client issues • Develop and execute strategic initiatives that drive growth and efficiency within the Central Region • Lead cross-functional projects and initiatives • Collaborate with Sales to implement new program structures and improve tools and processes • Track renewals and upsells and report on utility program metrics • Understand client objectives and guide clients through key program-design decisions • Support Product and Marketing by capturing customer voice and market feedback • Present key results, facilitate meetings, and deliver nuanced messages to clients • Maintain stakeholder communication, review ongoing needs, and provide solutions and recommendations • Develop expertise in demand management, program success drivers, and EnergyHub’s product • Contribute to new product features and service offerings • Support contract negotiations with utility clients and SOW negotiations with partners • Perform other duties as assigned

🎯 Requirements

• BS or BA degree • 5-7+ years of professional experience in consulting, technology services or client success • Experience working in or with renewable energy, utilities, and grid services or adjacent industries required • Experience with demand side management and demand response programs and implementation methods • Excellent communication skills and ability to describe complex and technical topics engagingly and succinctly • Analytical, creative and curious mindset with confidence working with numbers and spreadsheets • Ability to build trust and outstanding client and partner relationships • Experience working with a team in a cross-functional, fast-paced environment • Experience managing multiple high-priority projects • Sponsorship of new applicants for employment authorization or other immigration-related support is not available • Experience within an enterprise software/SaaS organization in the energy space is preferred

🏖️ Benefits

• 100% paid medical for employees • 401(k) with employer match • Casual environment • Flexibility to set your own schedule • Fully stocked fridge and pantry • Free Citi Bike membership • Secure bike rack • Gym subsidy • Paid parental leave • Education assistance program • Opportunity to work directly with executives • Exposure to IoT, SaaS and machine learning technologies