Senior Customer Success Manager, Microsegmentation

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $112.5k - $202.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Act as the main technical contact for customers • Manage escalations, monitor adoption, and drive value throughout the account lifecycle • Maintain deep expertise in product features and updates • Build customer relationships and conduct regular check-ins and business reviews • Identify upsell and cross-sell opportunities • Deliver technical training, workshops, and documentation • Partner with Sales during renewals, and with Product and Engineering to support renewals and successful deployments • Use analytics to monitor health metrics and usage trends • Deliver data-driven recommendations to enhance customer outcomes • Coordinate resources to resolve technical escalations • Lead new customer onboarding and ensure smooth setup and tailored implementation • Help protect customers' key applications and assets from advanced cyber threats

🎯 Requirements

• 5+ years in Customer Success, Customer Experience, or Community Management at a B2B SaaS or cybersecurity company • Bachelor's degree • Proven track record of managing and renewing, with Sales, a portfolio of strategic accounts • Experience driving adoption and value realization • Technical aptitude to explain complex concepts to technical and non-technical stakeholders • Experience managing escalations and high-priority issues • Proficiency with customer success platforms such as Zendesk, Intercom, and Gainsight • Proficiency with CRM tools such as Salesforce • Proficiency with collaboration tools such as JIRA and Monday.com • Exceptional communication, presentation, and problem-solving skills • Data-driven approach to decision-making • Excellent organizational skills and ability to manage multiple priorities and deadlines

🏖️ Benefits

• Healthcare • 401K savings plan • Company holidays • Vacation in the form of PTO • Sick time • Parental leave • Employee assistance program • Mental and financial wellness support • Annual bonus or incentives • Equity awards • Employee Stock Purchase Plan (ESPP) • Flexible work arrangement: work at home, in an office, or a combination of both