Salesforce Platform Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🌐👩‍💻 Salesforce Developer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Energy Systems Group (ESG)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🏥 Healthcare

🏗️ Construction

📦 Logistics

Healthcare • Construction • Logistics

Energy Systems Group (ESG) is a company focused on providing comprehensive energy efficiency and sustainability solutions for various sectors, including commercial, industrial, healthcare, and government institutions. They specialize in services such as energy consulting, building automation, mechanical systems, and renewable energy management, aiming to enhance community resilience and operational efficiencies. ESG is committed to innovative strategies that help clients reduce costs, improve systems reliability, and achieve long-term environmental benefits.

📋 Description

• Serve as the primary administrator and technical owner for the Salesforce platform • Manage user setup, roles, profiles, permission sets, security access, queues, public groups, and related administrative functions • Respond to user-generated tickets, support requests, system questions, and reported issues • Troubleshoot and resolve bugs, configuration issues, data issues, user access issues, automation errors, and system defects • Maintain Salesforce configuration, including objects, fields, Lightning record pages, record types, validation rules, flows, reports, dashboards, and list views • Monitor system performance, user adoption, data integrity, and overall platform health • Support Salesforce releases, sandbox testing, change management, and deployment activities • Maintain documentation of system configuration, business processes, data definitions, and support procedures • Lead and execute small-to-mid-sized Salesforce enhancement projects from intake through implementation • Partner with stakeholders to understand business needs and translate them into practical, scalable Salesforce solutions • Configure and enhance Salesforce using declarative tools, including Flow, dynamic forms, page layouts, validation rules, approval processes, reports, and dashboards • Support Salesforce integrations with other business systems through requirements gathering, testing, troubleshooting, and vendor coordination • Evaluate the impact of requested changes on processes, data, reporting, user experience, integrations, and downstream systems • Support user acceptance testing, deployment planning, training documentation, and post-launch support • Identify opportunities to simplify processes, reduce technical debt, improve user experience, and increase Salesforce adoption • Own and improve Salesforce data quality standards, including field usage, duplicate management, naming conventions, data completeness, and reporting accuracy • Partner with business leaders to define and maintain data definitions, field governance, and reporting standards • Support data imports, exports, updates, cleanup, deduplication, and migration activities • Ensure platform changes support accurate pipeline management, forecasting, reporting, and business decision-making • Serve as a trusted Salesforce advisor to business stakeholders • Guide users toward sustainable, secure, user-friendly, and maintainable solutions • Stay current on Salesforce releases, features, best practices, and platform capabilities • Work with IT, consultants, vendors, and business teams to ensure solutions are properly designed, tested, documented, and adopted • Support mission-critical energy efficiency and infrastructure solutions for schools, universities, and government agencies

🎯 Requirements

• Bachelor’s degree in Information Systems, Management Information Systems, Computer Science, Business Administration, Information Technology, Data Analytics, or a related field preferred • Five or more years of hands-on Salesforce administration experience • Salesforce Administrator certification required • Strong experience configuring Salesforce Sales Cloud and/or Service Cloud • Experience managing users, permissions, roles, profiles, permission sets, objects, fields, page layouts, record types, validation rules, reports, dashboards, and Lightning pages • Hands-on experience building and troubleshooting Salesforce Flows • Experience supporting business users through tickets, issue resolution, enhancement requests, and system training • Ability to translate business requirements into scalable Salesforce configuration • Strong understanding of Salesforce data model, security model, automation tools, reporting, and platform governance • Strong data quality mindset, including experience with data cleanup, deduplication, field governance, and reporting accuracy • Ability to evaluate requests and recommend best-practice solutions • Strong problem-solving skills and ability to troubleshoot system issues independently • Excellent communication skills with both technical and non-technical stakeholders • Ability to manage multiple priorities, support requests, and enhancement projects simultaneously • Salesforce Advanced Administrator certification preferred • Experience with Salesforce integrations, APIs, middleware, or third-party connected applications preferred • Experience working with sales operations, sales process, pipeline management, forecasting, or CRM governance preferred • Experience supporting Salesforce in a multi-region or multi-business-unit environment preferred • Experience creating training materials, process documentation, release notes, and user guides preferred • Experience working with sandbox environments, change sets, DevOps tools, or structured deployment processes preferred • Exposure to Salesforce architecture principles, including scalable data models, automation strategy, security design, and integration patterns preferred

🏖️ Benefits

• Professional growth and development programs including tuition reimbursement • Comprehensive health, dental, vision insurance plans and wellness plans for employee and your family • Life insurance, short-term disability, long-term disability, and supplemental benefits • 401(k) Savings Plan • Nine Paid Holidays with three floater holidays • Paid Vacation and Personal/Sick Leave • Paid Parental Leave for the birth, adoption, or placement of a child/children • Highly competitive salaries and incentive structure • Remote work arrangement • Occasional travel may be required