Application Support Representative

🔥 0 minutes ago

🌽 Illinois, Utah – Remote

🌽 Illinois – Remote ⛷️ Utah – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Enova International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

📋 Description

• Participate in an in-depth 3-week training program to specialize in a specific consumer lending brand • Manage high-volume inbound customer calls and guide customers through the loan application process • Make outbound calls to encourage completion of loan applications as necessary • Explain Enova’s product and service features and benefits to support customer satisfaction • Maintain accurate, up-to-date customer account records • Provide clear, professional, and effective verbal and written customer service • Convert prospective customers into successful sales

🎯 Requirements

• Eligible to work in the United States; Enova is unable to sponsor visas or take over sponsorship • Prior call center experience is a plus, but fast-paced customer service experience is valued • Exceptional communication and active listening skills • Proven professionalism and empathy in customer interactions • Ability to thrive in a high-volume environment • Exceptional adaptability and multitasking skills • Comfortable utilizing new technology • Proven ability to excel in a remote work environment • Must reside within 100 miles of either Chicago, IL, or South Jordan, UT

🏖️ Benefits

• Additional compensation may include bonus • Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a Roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day • 3-week in-depth training program