Collections Representative

🔥 48 minutes ago

🌽 Illinois, Iowa, +5 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Enova International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

📋 Description

• Proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help maintain consistent loan payments • Manage high volume inbound and outbound calls regarding delinquent loan payments • Negotiate and execute payment arrangements while following Enova's specific call flow to bring overdue accounts current • Resolve customer concerns and complex late-payment issues professionally and empathetically • Explain the implications of overdue payments and offer assistance for financial resolution • Accurately record and maintain customer interactions, payment plans, and relevant information in Enova's database

🎯 Requirements

• A minimum of 1 year of experience in a high volume debt collections environment, successfully managing both inbound and outbound calls and consistently meeting daily call volume targets • Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls • Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements • Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously • Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure • Must be eligible to work in the United States; Enova is not able to sponsor visas or take over sponsorship

🏖️ Benefits

• Additional compensation may include bonus • Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a Roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day • Full-time employees are eligible to participate in Company benefits