Director, Operations Readiness

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $117.4k - $176.1k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Ensemble Health Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2022-03

Consulting • Insurance • Logistics

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• Lead and independently own the Standard Operating Model (SOM) Governance capability within Operations Readiness • Develop, implement, and mature a scalable enterprise governance framework • Drive adoption and accountability for standardized operating models, processes, and governance practices • Establish and maintain enterprise process taxonomy, hierarchy, governance standards, and documentation • Partner with functional leaders to identify gaps between standardized operating models and client or operational processes • Develop governance mechanisms for process changes, exceptions, approvals, and change control • Lead implementation, maturation, governance, and utilization of Orbus as an enterprise process and architecture capability • Establish standards for capturing, maintaining, and using business processes and related information in Orbus • Connect process architecture with enterprise transformation priorities across Technology, Operations, Data, and other stakeholders • Lead enterprise process improvement, governance, and transformation initiatives across multiple functions • Assess current-state processes and identify gaps, risks, redundancies, and standardization opportunities • Translate strategic priorities into governance models, operating structures, and execution plans • Support client and operational gap assessments • Develop adoption strategies for SOM governance, Orbus, standardized processes, and new ways of working • Establish change-control practices and support communication, education, and stakeholder engagement • Measure and communicate progress, adoption, risks, gaps, and opportunities to senior leadership • Serve as a strategic partner across Operations, Technology, Data, AI/automation, and other enterprise functions • Influence senior leaders, present recommendations and risks, and lead initiatives through implementation, adoption, and ongoing governance

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience • Significant progressive experience in business architecture, process excellence, operational excellence, enterprise transformation, governance, enterprise PMO, technology transformation, or a related discipline • Demonstrated leadership experience overseeing complex, cross-functional initiatives • Experience developing or managing enterprise governance models, standardized processes, operating models, or transformation frameworks • Strong process improvement and process-management capabilities • Experience assessing current-state processes and designing scalable future-state solutions • Ability to independently lead complex initiatives in ambiguous environments • Strong executive communication, presentation, and stakeholder-management skills • Ability to influence senior leaders and drive cross-functional alignment without relying solely on direct authority • Strong analytical, problem-solving, organizational, and decision-making skills • Ability to translate strategy into practical execution and measurable outcomes • Ability to operate effectively in a remote environment with travel as needed, up to approximately 25% • Must reside and be authorized to work within the United States • Preferred: Healthcare, healthcare revenue cycle management, or healthcare operations experience • Preferred: Experience with Orbus or comparable enterprise architecture, business architecture, or process-management platforms • Preferred: Experience with Epic or other enterprise healthcare technology platforms • Preferred: Enterprise, business, or process architecture experience • Preferred: Large-scale enterprise transformation or operating-model experience • Preferred: Organizational change management and enterprise adoption experience • Preferred: Experience connecting operational processes with technology, data, automation, or AI-enabled transformation initiatives • Preferred: Operational or client gap assessment experience • Preferred: PMP, Lean Six Sigma, enterprise/business architecture, change management, or related professional certifications

🏖️ Benefits

• Comprehensive healthcare benefits • Time off • Retirement benefits • Well-being programs • Professional development investment • Professional certification relevant to the associate’s field • Tuition reimbursement • Quarterly and annual incentive programs • Remote work • Travel as needed, up to approximately 25%

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