Manager, Trade Operations

🔥 12 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IntegriChain

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Private Equity Round on 2016-03

Consulting • Logistics • Healthcare Insurance

IntegriChain is a leading provider of data-driven solutions designed to enhance pharmaceutical commercialization and market access. The company offers an extensive platform that integrates strategy, data, applications, and infrastructure, specifically tailored to support therapy commercialization. IntegriChain provides analytics, applications, and managed services that help pharmaceutical manufacturers optimize the reach and profitability of their drugs by harnessing channel, patient, and payer data. Their services include strategy and operational consulting, covering key aspects such as contracts, pricing, patient access, distribution, and logistics.

📋 Description

• Directly manage and develop a team of analysts and specialists through regular 1:1s, coaching, performance reviews, performance management, and career development • Serve as the primary point of contact for strategic customers on trade and contract matters • Build trusted, long-term customer relationships • Lead recurring customer meetings • Build and present business reviews and performance updates to customer stakeholders • Own implementation and hypercare for new customers • Provide domain direction to implementation project managers • Ensure smooth handoff to steady-state support • Oversee contract updates, pricing changes, and new contract setups for rebate and chargeback contracts • Ensure accurate and timely downstream processing • Manage escalations, disputes, and wholesaler inquiries through resolution • Partner with wholesalers, GPOs, and customer finance teams • Partner with global delivery teams on SLAs, KPIs, quality, and workload planning across time zones • Lead root cause analysis on recurring issues • Drive process improvements, automation, and AI-supported workflows • Collaborate with Product, Solutions, and Support teams on system enhancements, UAT, and release readiness • Maintain documentation, SOPs, and audit support • Build cross-training so knowledge is shared across the team

🎯 Requirements

• 7+ years of experience in US pharmaceutical trade operations, including rebates and chargebacks (PBR, DSA, GPO administrative fees, or managed care) • 3+ years of experience directly managing people, including 1:1s, performance reviews, and career development • Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent work experience • Strong understanding of contract pricing, membership validation, GPO structures, wholesaler chargebacks, and rebate frameworks • Proven customer-facing experience, including presenting business reviews and performance updates to senior stakeholders • Experience working in an onshore/offshore delivery model, including leading or partnering with offshore teams across time zones • Experience with ICyte, Model N, or SAP is a plus • Advanced proficiency in Microsoft Excel • Comfort with AI-supported tools is a plus • Strong written and verbal communication skills and sound judgment under deadline pressure • Ability to demonstrate accountability, curiosity, adaptability, and a continuous improvement mindset • Valid US work authorization that does not now and will not in the future require visa sponsorship

🏖️ Benefits

• Excellent and affordable medical benefits • Student Loan Reimbursement • Flexible Paid Time Off • Paid Parental Leave • 401(k) Plan with a Company Match • Robust Learning & Development opportunities • Over 700+ development courses free to all employees

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