Senior Director, Client Management

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 10%

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Ensora Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Ensora Health is a healthcare software company that builds EHR and practice management (PMS) solutions—most notably TheraNest for mental and behavioral health and Fusion for physical/occupational/speech rehab therapy. Their cloud-based platform includes add-ons for revenue cycle management, payments, telehealth, eRx, clearinghouse services, and AI-powered documentation tools (AI Session Assistant) to reduce clinician administrative burden. Ensora serves solo and group therapy practices and rehab clinics, focusing on simplifying scheduling, billing, documentation, and workflows to improve efficiency and patient care.

📋 Description

• Define and evolve enterprise-wide client management strategy, service standards, and operating models • Align global implementation, support, and education functions with broader business growth objectives • Establish governance frameworks, KPIs, and performance benchmarks to measure success and drive accountability • Lead executive-level client engagement, including strategic relationships and escalation management • Oversee budgeting, forecasting, and resource planning across client-facing functions • Drive innovation in onboarding, service delivery, and renewal strategies to improve retention and expansion • Partner with Product and Sales leadership to optimize customer lifecycle outcomes and ensure voice-of-customer alignment • Represent client success priorities in executive forums and influence enterprise decision-making • Enable consistent, scalable performance across global teams through strong operational leadership

🎯 Requirements

• Bachelor’s degree or equivalent experience • Master’s degree preferred • 12+ years of experience in SaaS implementation, customer support, or customer success • 6+ years of experience leading enterprise-level initiatives and cross-functional teams • Proven track record of scaling global customer success or service operations • Strong financial acumen with experience managing multi-functional budgets • Demonstrated success influencing enterprise strategy and engaging with executive stakeholders • Experience managing complex, integrated SaaS client portfolios • Ability to define long-term strategic priorities • Ability to influence stakeholders and drive organizational outcomes • Experience coaching and developing senior leaders • Experience leading distributed teams with consistent performance standards • Experience shaping retention and satisfaction strategies at scale • Ability to champion forward-thinking service delivery models • Ability to partner effectively with C-level leaders

🏖️ Benefits

• Equal opportunity employer • Confidential handling of applicant information according to EEO guidelines • Inclusive, non-discriminatory workplace culture • Diversity, Equity, Inclusion, and Belonging initiatives