Senior Payment Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Florida, +5 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $23 - $36 / hour

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Entrata

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Entrata is a comprehensive property management technology platform that utilizes artificial intelligence and automation to optimize multifamily, student, affordable, military, and commercial housing operations. Entrata offers a unified operating system that streamlines processes such as leasing, facilities management, marketing, and financial accounting. It enhances the resident experience with solutions like automated leasing, ResidentPortal, and homebody services, while also handling complex functions like utility management and sales tax audits. With advanced AI tools, Entrata automates workflows and interactions, increasing operational efficiency and facilitating smarter decision-making, all aiming to improve net operating income and profitability for property managers.

📋 Description

• Perform complex account reconciliations and lead resolution of high-priority discrepancies • Handle escalated chargeback disputes, reversals, and adjustment requests with minimal supervision • Provide expertise in ACH and Check 21 return processes while ensuring regulatory compliance • Identify trends in failed payments and settlement distributions and implement solutions • Collaborate with clients, banking partners, and internal stakeholders on critical or sensitive issues • Contribute to process improvements that enhance payment-operation accuracy, efficiency, and compliance • Mentor and train less experienced team members • Independently resolve complex reconciliations, chargebacks, and adjustment cases • Manage escalated payment issues and client inquiries using judgment and initiative • Communicate with external and internal stakeholders on high-impact matters • Act as an informal team leader and support cross-functional initiatives

🎯 Requirements

• High school diploma or equivalent required • 4–6 years of related experience in banking, payment processing, or accounting • Deep knowledge of banking operations, payment processing workflows, and accounting principles • Advanced proficiency with spreadsheets, reporting, and data analysis tools • Strong problem-solving and decision-making skills with ability to anticipate risks • Excellent communication skills with experience managing escalated client or partner issues • Proven ability to balance multiple priorities while leading or supporting projects • Demonstrated leadership qualities, including mentoring and training team members • Proven track record with credit card chargebacks, ACH, Check 21, and international payments • Experience working with SQL or other query/reporting tools preferred • Ability to prioritize tasks, meet deadlines, and manage workload efficiently • Ability to work in a fast-paced and high-stress environment • Ability to use company-approved GenAI tools and craft clear, context-rich prompts • Ability to audit AI outputs for factual accuracy, brand alignment, and hallucinations • Ability to protect proprietary and personally identifiable information from unauthorized models

🏖️ Benefits

• Flexible and transparent culture with remote and hybrid work options • Generous vacation time • Frequent company recharge days • Medical, dental, and vision coverage, including fertility benefits, for eligible employees and families • HSA/FSA options • Employer-paid disability benefits • 401(k) or similar retirement plans with employer matching for eligible employees • Wellness initiatives supporting physical and mental well-being • Access to onsite gym at HQ • Gym memberships • Mental health resources • Wellness challenges • Employee assistance programs • Entrata Cares volunteerism, charity events, and community giving opportunities • Exclusive Previ cell phone plan • Discounts on services and local business partnerships • Bi-annual swag drops