Director of Membership

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Entreprenista

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

📚 Education

🌍 Social Impact

B2B • Education • Social Impact

Entreprenista is a community and resource hub dedicated to empowering women entrepreneurs. It offers a platform for networking, education, and support, featuring events, podcasts, and award programs that celebrate successful female business leaders. The organization provides members with valuable tools, insights, and connections to help them thrive in their entrepreneurial journeys.

📋 Description

• Own the member journey from onboarding through renewal • Oversee daily operations and performance of the community team • Monitor team deliverables and foster innovation, inclusivity, high performance, and continuous improvement • Work cross-functionally with partnerships, growth, marketing, and special projects teams • Manage the departmental roadmap, priorities, and key initiatives • Provide project management for community programming and initiatives • Identify trends and opportunities to streamline operations and strengthen engagement • Develop membership tiers and lead implementation • Own the Entreprenista Entourage, affiliate, and co-marketing partner programs in PartnerStack • Lead hiring, capacity planning, scopes of work, time tracking, overtime, PTO, and contractor invoices • Build, manage, train, and evolve the community team • Own KPI dashboards, community health scorecards, retention and churn analysis, renewal projections, and member demographics • Develop processes for collecting and leveraging member feedback • Audit email flows, onboarding processes, and customer support materials and execute optimizations • Own community guidelines, moderation systems, member support, retention policies, service levels, and escalations • Develop member growth and offer expansion strategies • Build and lead the Member Success function, including onboarding, retention, renewals, and expansion • Own the member communications calendar and approve member-facing content • Advocate for member perspectives in strategic decisions and product enhancements • Supervise multi-channel communication campaigns • Set member and partner events strategy and calendar and own event ROI • Own the member technology stack, including Circle, HubSpot, SamCart, Klaviyo, Typeform, PartnerStack, Zapier, and Luma • Lead AI and automation for the department and train the team

🎯 Requirements

• 5+ years experience in customer success, community management, account management, marketing, or communications • 3+ years of past experience including sales, marketing, communications and/or related responsibilities • Bachelor's degree required • Excellent written, verbal communication, and presentation skills • Passion for building relationships and providing an amazing customer experience • Track record of highly-professional customer service in a fast-paced, dynamic environment • Savvy with Claude and other AI tools • Self-motivated, proactive team player and problem-solver with a bias for action • Ability to define and execute projects independently • Strong project management skills • Adaptive and able to remain calm under pressure • Process- and data-oriented, with ability to identify inefficiencies and develop enhancements or intuitive solutions • Strong understanding of marketing strategies and analytics • Excellent time management and organizational skills • Experience leading a distributed team of employees and contractors • Experience managing budgets and vendors and building ROI cases for headcount and programs • Strong business acumen • Team player and all-hands-on-deck mentality • High energy and ability to motivate and inspire others • Hands-on admin experience with HubSpot, Circle, Klaviyo, SamCart, PartnerStack, Typeform, Luma, Zapier, ClickUp, and Google Workspace • Comfort using AI tools to automate work

🏖️ Benefits

• Remote work • Full-time employment • Opportunity to join a women-led company • Opportunity to support and empower women founders and leaders • Work with a growing team and community-focused organization

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume