Field Service Supervisor

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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EPC Power Corp.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

⚡ Energy

🔧 Hardware

🤝 B2B

Energy • Hardware • B2B

EPC Power Corp. is a U. S. -based manufacturer and provider of high-density power conversion systems and inverters for utility-scale solar, energy storage, and AI data center infrastructure. Its modular silicon-carbide (SiC) hardware — including the M System, CAB1000, and Power Drawer products — delivers grid-forming functionality, load stability, and high availability to protect generators, stabilize grids, and keep AI workloads running. Founded in 2010, the company designs, engineers, and manufactures products in the USA and has thousands of megawatts deployed globally.

📋 Description

• Oversee the day-to-day operations of the field service team • Ensure that on-site maintenance and troubleshooting efforts are scheduled and effectively handled • Lead and supervise a team of field service representatives when supporting customers on-site • Work closely with the Field Office Administrator to develop, maintain, and adjust FSR schedules • Build and maintain strong working relationships with third-party field service contractors • Oversee and ensure the timely and effective resolution of customer issues • Create and manage Work Orders, ensuring each includes a clear and detailed scope of work • Oversee and ensure FSRs complete accurate and timely field reports and properly close Work Orders • Maintain a good understanding of products/services and stay up to date with changes • Identify training needs and provide ongoing coaching and development to team members • Continuously evaluate and optimize support processes to enhance efficiency and customer satisfaction • Generate regular reports on team performance, KPIs, and trends to senior management.

🎯 Requirements

• Bachelor's degree in a relevant technical field or equivalent work experience • Proven experience in technical support or a related field • Strong leadership and team management skills with the ability to motivate and encourage the team to achieve targets • Excellent communication and interpersonal skills to interact with team members, customers, and other stakeholders • Sound problem-solving abilities and the capability to make effective decisions under pressure • Proficient in using CRM systems and reporting tools • Ability to adapt to changing priorities and handle multiple tasks simultaneously • Customer-focused mindset with a passion for delivering exceptional customer service.

🏖️ Benefits

• 401(k) with company matching • Medical, dental, and vision insurance • Disability and life insurance • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Paid Time Off (PTO) • Tuition reimbursement