On Demand Services Engineer

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

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💵 $24 - $28 / hour

⏰ Full Time

🟢 Junior

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 20%

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Logo of ePlus Technology Solutions

ePlus Technology Solutions

51 - 200 employees

Founded 2015

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

API • Artificial Intelligence • SaaS

ePlus Technology Solutions is a dynamic technology company based in Ho Chi Minh City, Vietnam, founded in 2015 by a group of passionate young Vietnamese entrepreneurs. The company specializes in providing international standard technology products and services, focusing on software solutions and online communications. ePlus aims to enhance modern lifestyles and demonstrates a commitment to leading changes in internet usage trends.

📋 Description

• Provide ePlus clients with network, security, and systems support • Perform network and systems support • Troubleshoot, isolate, diagnose, resolve, and manage network and systems problems • Work in a 7x24x365 team environment with independent discretion during rotating shifts • Provide client end-systems support, including design, development, troubleshooting, diagnosis, and problem resolution • Follow through until problems are resolved • Maintain high-level technical skills and stay current with computing technology and solutions • Work assigned tickets and projects and close tickets correctly and promptly • Keep management informed of issues and escalations • Comply with internal and client processes and procedural changes • Maintain toolkit and inventory, replacing items as needed

🎯 Requirements

• High school diploma required • College degree preferred • 1-2 years of networking experience • 1-3 years field experience • 1-3 years in a client-facing position • CCNA upon hire or within 6 months of employment • Experience/training with one or more of Cisco, Nortel, 3Com, Microsoft NT, Novell NetWare, or VMware • Understanding of at least two routing protocols: IP, IPX, EIGRP, OSPF, or RIP • Ability to perform basic protocol analysis using a LAN analyzer • Understanding of WAN, LAN, interfaces, protocols, and topology • Knowledge of WAN and LAN concepts • Strong troubleshooting and performance tuning skills • Understanding of switching concepts, including VLAN and ATM • Experience/training with router IOS, server NOS, hardware, WAN technologies, proprietary software, and DHCP/DNS • Excellent oral and written communication skills

🏖️ Benefits

• Variable pay through commissions based on individual sales performance • 401(k) eligibility • Employee stock purchase program • Paid time off, including vacation, sick time, and personal leave • Medical, financial, and/or other benefits dependent on the position offered • Reasonable accommodations in accordance with relevant laws

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