Customer Success Manager

🔥 19 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Equifax

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

🔒 Cybersecurity

💰 $1M Post-IPO Equity on 2009-09

Finance • Fintech • Cybersecurity

Equifax is a global data, analytics, and technology company that plays a crucial role in the economy by providing risk modeling, credit reporting, identity protection, and other services to financial institutions, employers, and government entities. With a headquarters in Atlanta and nearly 15,000 employees worldwide, Equifax operates in 24 countries and leverages a unique combination of differentiated data, analytics, cloud technology, and artificial intelligence to empower critical decision-making for its clients.

📋 Description

• Develop strong relationships with clients by maintaining high engagement, aligning business objectives, and providing client service • Maintain a deep understanding of solutions, client base, and best practices • Act as a trusted advisor and advocate for clients adopting a new platform/service • Educate clients on business value of solutions and application of best practices • Provide business insights through client value presentations, Quarterly Business Reviews, and other methods • Identify growth and upsell opportunities and engage the Account Executive for handoff • Assess customer health by monitoring product usage, reported issues, and success metrics • Liaise between internal COE teams to meet customer needs and create solutions to client pain points • Identify trends and relay feedback internally to address underlying issues • Provide transparency on issue/request status through resolution and drive escalations as needed • Participate in the customer life cycle from prospect to renewal • Participate in CSM program development and improvement activities • Facilitate customer account changes, product setup, and billing research/corrections • Work with Sales and Learning & Development teams to facilitate customer training

🎯 Requirements

• 2+ years of experience in a Customer Success, Account Management, or other Client-Facing role • Bachelor’s degree (or higher) required, or the equivalent years of industry experience • Self-starting, high-energy go-getter who takes the initiative to own a problem/request and get things done • Ability to troubleshoot and solve business and basic technical problems • Ability to effectively manage daily client communications, including escalations and problem management situations • Proven ability to interface and consult proficiently and professionally with production teams, technology, sales representatives and clients to provide the total solution • Must be able to work autonomously and collaborate as part of a team • Displays passion for the customer experience and the desire to look for and uncover opportunities to improve customer satisfaction • Ability to travel occasionally (up to 25% of the time) • Strong analytic skills; process improvement and project management capabilities a plus • Excellent verbal and written communication skills, including formal as well as informal client and internal presentations • Exhibits confidence and is calm under pressure

🏖️ Benefits

• Comprehensive compensation and healthcare packages • 401k matching • Paid time off • Organizational growth potential through an online learning platform with guided career tracks