Care Experience Associate

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $25 - $26 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Equip

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Equip is a healthcare company that specializes in virtual, evidence-based treatment for eating disorders. They offer a comprehensive support system with a 5-person care team that includes therapists, dietitians, medical providers, family mentors, and peer mentors. Equip focuses on providing accessible and sustainable recovery solutions for all ages across the United States, utilizing a model that integrates medical, psychological, and dietary support. Their approach is designed to work within the schedules of busy families, enabling recovery through a family-based virtual treatment model.

📋 Description

• Support patient and family engagement and scheduling needs across Care Experience departments • Perform administrative functions supporting team outcomes and patient retention • Ensure a consistent experience as patients and families onboard the platform and access Equip’s care team and resources • Work cross-functionally with Scheduling Operations, Recovery Navigation, Care Delivery, Admissions, and Financial Counseling • Respond to assigned tasks in a timely and efficient manner • Meet and support established service goals and business objectives by meeting or exceeding performance standards • Adapt communication style to people from diverse personal, professional, cultural, and socioeconomic backgrounds • Complete required documentation accurately and promptly in Equip’s digital systems • Perform other assigned duties

🎯 Requirements

• 1+ year of professional customer service experience in a call center, medical office/clinic, or other health care delivery setting • Background in healthcare coordination, case management support, or behavioral health strongly preferred • Ability to work productively and collaboratively with team members • Eagerness to learn and understand; comfort with ambiguity and adapting to changes in direction or initiatives • Adaptability in a dynamic, innovative, and fast-paced environment • Ability to navigate multiple technology systems and tools simultaneously • Accountability for completing assigned day-to-day tasks • Passion for mental health and expanding access to eating disorder treatment • Effective written and verbal communication • Dependability and ability to deliver assigned tasks • Honesty, ethics, and respect in interactions with team members and customers • Commitment to delivering strong results and openness to coaching and constructive feedback • Strong organizational and time-management abilities • Ability to review daily tasks, assess time and support needed, and meet deadlines • Legally authorized to work in the United States for any employer • Must be comfortable accepting and committing to a 6-month contract

🏖️ Benefits

• Full-time, short-term 6-month contract with benefits • Flex PTO policy (3–5 weeks/year recommended) • 11 paid company holidays • Competitive medical, dental, vision, life, and AD&D insurance • Equip pays a significant percentage of benefits premiums for individuals and families • Spring Health, a 100% employer-paid mental health benefit through Guardian • 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents • Employee Assistance Program (EAP), including mental health, legal services, and financial support • HealthJoy, a 100% employer-paid healthcare concierge platform • 401K option • $50/month home internet stipend • $250/month co-working space stipend • Initial work-from-home stipend of up to $500 • $200 reload on the home office stipend at the 3-year mark and every other year thereafter • Company laptop