Product Support Associate – Temporary

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Equip

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Equip is a healthcare company that specializes in virtual, evidence-based treatment for eating disorders. They offer a comprehensive support system with a 5-person care team that includes therapists, dietitians, medical providers, family mentors, and peer mentors. Equip focuses on providing accessible and sustainable recovery solutions for all ages across the United States, utilizing a model that integrates medical, psychological, and dietary support. Their approach is designed to work within the schedules of busy families, enabling recovery through a family-based virtual treatment model.

📋 Description

• Provide prompt, courteous, and efficient support to internal or external users experiencing product issues or seeking software assistance • Investigate and troubleshoot software and platform-related problems reported via phone, email, chat, and other channels • Assist users with hardware and software troubleshooting • Escalate unresolved issues to senior team members or other internal teams and follow up until resolution • Document issues and resolutions in the product support ticketing system • Perform other duties as assigned

🎯 Requirements

• Associates or bachelors degree or equivalent experience • Ability to work 9am-5pm CST; potential for additional hours based on business need • Excellent verbal and written communication skills • Strong customer-service orientation and professional interpersonal skills • Ability to effectively collaborate with external and internal stakeholders • Ability to consistently follow processes with strong attention to detail • Quick learner with interest in mastering new technologies, including Equip’s platform and product support best practices • Comfortable with ambiguity and able to think critically in a fast-paced, fluid environment • Participate in after-hours or weekend support as needed • Legally authorized to work in the United States for any employer

🏖️ Benefits

• Competitive Medical, Dental, Vision • Equip pays for a significant percentage of benefits premiums for individuals and families • Spring Health, a 100% employer-paid mental health benefit through Guardian • 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents • Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more • HealthJoy, a 100% employer-paid healthcare concierge platform • 401K Option • Company Laptop • Fully virtual work arrangement • Work performed 100% from home with no requirement to travel

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