Product Implementation Specialist – Lead

🕒 September 15

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 17%

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equivant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

🏛️ Government

⚖️ Legal

☁️ SaaS

Government • Legal • SaaS

equivant is a company dedicated to enhancing the justice ecosystem by providing innovative solutions that streamline processes, improve communications, and boost efficiency for justice agencies. With a focus on the entire justice process from incident to outcome, equivant offers resources and expertise tailored to the needs of courts, corrections, and supervision systems, ensuring that all stakeholders have access to necessary information and tools for better decision-making.

📋 Description

• Define and maintain product implementation materials, including implementation methods and processes, instructional guides, and training materials • Onboard and train new product implementation staff • Manage product implementation team staff and ensure consistent service delivery • Analyze customers’ business requirements and objectives to develop suitable business processes • Configure software applications to meet customers’ business needs • Develop project deliverables such as process outlines, gap analyses, and functional design documents • Provide subject matter expertise on setup and execution of the JWorks CMS and related software • Deliver onsite and remote training sessions • Facilitate software testing sessions • Provide implementation and post-implementation support • Consult with customers on operational improvements through new service or product offerings • Provide feedback to product management and marketing teams for customer communications and product enhancements • Assist in developing training curricula for new products and enhanced functionality • Travel to customer sites across the country to improve operations through company products and services

🎯 Requirements

• Minimum of 4 years’ experience in the court / judicial industry • Strong knowledge of MS Office products including Word, Excel, PowerPoint, and Visio • High School Diploma or GED • Ability to travel 50% • Court case management software experience • Software implementation/oversight administration experience • Experience as a trainer with demonstrated understanding of adult learning principles • Presentation skills • Bachelor’s Degree in Criminal Justice, Management Information Systems or related field

🏖️ Benefits

• Annual bonus • Multiple growth opportunities throughout the organization • Autonomous work environment • Remote work opportunity if not near one of the five US office locations • Excellent bonus program • Long-term growth and development opportunities

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