Medical Information Associate

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• Provide approved responses to medical enquiries from external US customers, including healthcare professionals, patients, and pharmaceutical clients • Handle calls related to medical information enquiries • Accurately identify, document, and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes • Track and fully document medical information enquiries in the Medical Information database • Participate in out-of-hours medical information services for clients with contracted 24/7 enquiry handling • Provide management with regular updates on project status and enquiry metrics • Assist with departmental regulatory inspection preparedness for the company pharmacovigilance system • Actively participate in pharmacovigilance inspections or audits

🎯 Requirements

• Life science / bio medical background • Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing • Advanced English skills, both verbal and written • Customer service or call centre experience preferred • Strong interpersonal and communication skills • Comfortable receiving enquiries by phone • Comfortable working US working hours/shifts • Ability to perform out-of-hours service if required • Time and issue management, delegation, organization, and multitasking skills • Good attention to detail

🏖️ Benefits

• Employees can work remotely • Out-of-hours provision of medical information for clients with contracted 24/7 enquiry handling service • Passionate and collaborative team of experts • Environment built on kindness, flexibility, growth and belonging • Collaborative partnerships and supportive workplace culture