Network Technician

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🛜 Network Engineer / Network Administrator

🚫👨‍🎓 No degree required

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Logo of ESA - Electronic Security Association

ESA - Electronic Security Association

11 - 50 employees

Founded 1948

🔐 Security

📋 Compliance

Security • Compliance • Advocacy

ESA - Electronic Security Association is the largest trade association in the United States representing the electronic security and life safety industry. Founded in 1948, the association consists of member companies that install, integrate, and monitor intrusion, fire detection, video surveillance, and electronic access control systems for a wide range of clients, including commercial, residential, industrial, and governmental sectors. ESA provides technical and management training, government advocacy, and delivers information, advice, tools, and services that help member businesses grow and succeed. With over 500,000 industry professionals employed by its members, ESA serves over 34 million residential and commercial customers. The association is also actively involved in advocating for school security improvements at federal and state levels.

📋 Description

• Report to the Technical Services Manager • Provide front line support through ticket creation and generalized network guidance • Open tickets or respond to support requests from partners within defined SLAs • Apply basic tier 1 configuration changes to remote client systems, including wireless access points, switches, and firewalls • Maintain documentation of existing systems as changes are made • Perform firmware updates on remote client systems • Escalate support requests to Tier 2 or reroute them to the correct team as needed • Add detailed notes regarding initial requests and actions taken • Convey complex information clearly in a fast-paced, goal-oriented environment

🎯 Requirements

• 1+ years of networking experience or current Network+ / PCNA or equivalent certification • Novice level understanding of Layers 1-3 of the OSI Model • Novice level understanding of wireless local area networks • Experience supporting customer environments in a helpdesk/support capacity • Ability to manage multiple tasks and prioritize effectively • Consistently demonstrates professionalism • Strong written communication • Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization • Effective verbal interactions • Professional personal presentation • Availability nights/weekends as needed • This position is not eligible for US visa sponsorship

🏖️ Benefits

• No specific benefits or compensation extras are stated • Not eligible for US visa sponsorship

Apply Now

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