Senior Cyber Business Analyst

🔥 9 minutes ago

🏄 California, District of Columbia, +1 more states – Remote

🏄 California – Remote 🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $118.2k - $170.3k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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eSimplicity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

eSimplicity is a company comprised of designers, engineers, and strategists that excels in creating digital services and healthcare IT solutions. They simplify complexity to deliver award-winning products and services that enhance customer experiences, improve public health, and secure the nation. Specializing in areas such as healthcare IT, telecommunications, identity management, and fraud prevention, they work with organizations like the Centers for Medicare & Medicaid Services (CMS) to improve healthcare access and quality. eSimplicity is recognized for their innovative approaches in spectrum management, data analytics, and machine learning, aiming to broaden healthcare coverage and simplify processes for healthcare providers and beneficiaries.

📋 Description

• Support help desk and customer service operations for a large-scale SaaS data analytics platform, Palantir Foundry • Act as a liaison between users, engineers, and data stakeholders • Provide Tier 1 triage and Tier 2 troubleshooting for platform issues, data pipelines, analytic workflows, and operational incidents • Attend project meetings to identify new data sources or additional data requirements • Coordinate meetings with data source owners and requestors to establish connections, document processes, and integrate data • Support users working with data pipelines, analytic workflows, data models, and operational datasets • Work with code-based and low-code/no-code platform solutions • Troubleshoot REST API connectivity, data ingestion/export processes, and system-to-system integrations • Collaborate with data scientists, data engineers, analysts, and platform administrators • Document troubleshooting procedures, recurring issues, operational processes, and user support guidance • Improve platform usability, operational efficiency, data reliability, and analytic workflows • Use Slack, Teams, Outlook, and SharePoint to communicate and share information • Create documentation repositories and standard operating procedures for help desk actions • Create processes to automate recurring issues • Provide the ISSM team with current information on data source requests for the Approval Official approval process • Prioritize data connections for the CCB board • Assist engineering teams in restoring degraded connections through password resets, identifying points of contact, and scheduling troubleshooting sessions • Respond to questions in the Teams User Forum or coordinate with engineering for accurate responses • Coordinate engineering discussions with data subject-matter experts • Create and configure user accounts with appropriate access levels • Provide account support and manage user access in compliance with security protocols • Review data-source migration plans and update documentation • Ensure engineering members follow data connection processes • Define and operate organizational data management tools

🎯 Requirements

• Active Top Secret Security Clearance as required by the US government customer • Minimum of 7–10 years of experience • Bachelor's degree in a relevant field, such as Computer Science, Software Engineering, or Data Science • Experience working in a government headquarters staff, preferably supporting the Department of Defense or Air Force • Understanding of data governance, data integration, and data quality management • Knowledge of cybersecurity protocols related to data protection and compliance, including ATO, PIA, MOA, and DSA • Awareness of government procedures and protocols relevant to data sharing and collaboration • Strong verbal and written communication skills • Ability to work independently and as part of a team • Ability to manage multiple data connection projects, prioritize tasks, and ensure timely completion • Proficiency in data analytics principles, data modeling concepts, and enterprise data environments • Proficiency in REST API technologies, Swagger/OpenAPI documentation, and data integration methodologies • Proficiency with cloud-based or enterprise-scale analytics platforms and modern data architectures • Practical experience with Python, SQL, PySpark, and TypeScript/JavaScript • Proficiency in analyzing datasets, identifying data quality issues, troubleshooting pipeline failures, and resolving platform-related incidents • Ability to support users within a complex data analytics ecosystem and communicate technical findings to technical and non-technical stakeholders • Ability to quickly learn new analytic tools, platform capabilities, and operational support processes within Foundry • Ability to manage multiple support requests, prioritize operational issues, and work effectively in a fast-paced support environment • Experience with Palantir Foundry is highly desired • Experience with data lineage, data transformations, data cleansing, ELT processes, and pipeline troubleshooting is highly desired • Expected availability from 9:00 AM to 5:00 PM Eastern unless otherwise directed by the manager

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • 401(k) retirement benefits • Paid time off • Paid holidays • Life insurance • Disability insurance • Wellness programs • Employee support programs • Remote or hybrid work environment depending on the role and program • Occasional travel for training and project meetings (estimated less than 5% per year)