IT Business Support Analyst II

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Etch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

Etch is a UK-based digital transformation and customer experience (CX) consultancy that helps established enterprises modernise legacy technology and design customer-centric digital experiences. Using its EtchElevate™ process the company combines experience design, growth marketing, technology and data (including composable architectures, CRM, e-commerce, and AI/ML analytics) and blended “fusion” teams to increase win rates, reduce costs, and accelerate growth. Etch is a Certified B Corporation and offers CX maturity diagnostics, agile delivery models, and short exploratory engagements to de-risk larger transformations.

📋 Description

• Provide day-to-day business support to the Information Technology department • Manage ordering, tracking, and delivery of IT hardware and software • Monitor IT budgets and work with IT leadership to address known variances • Process new and renewal contracts, purchase orders, and invoices in a timely manner • Support the IT Service Management system and maximize features and functionality for efficient IT service delivery • Develop and manage a comprehensive inventory of IT assets • Facilitate IT purchases from initial ordering through completed delivery • Track annual hardware and software budget renewals and expenses • Track and submit IT invoices to ensure timely payment • Anticipate IT Managers’ needs and provide proactive support • Arrange and facilitate department-wide activities, including annual All IT Meetings • Partner with operational leaders to proactively manage IT needs • Work with business and clinical operation leaders to develop self-service modules improving access to IT services and support • Maintain and publish monthly Service Management statistics • Report to the Vice President, Chief Digital and Information Officer

🎯 Requirements

• Associate’s degree in computer science, Information Technology, or related field of study • Two years of experience in healthcare, information technology, business administration, or administrative support • Years of experience may be used to support minimum education requirement • Excellent oral and written communication skills • Service oriented • Ability to work independently, think critically, and solve problems • Proactive with ability to make routine decisions independently • Above average problem-solving skills • Excellent organizational, time management, and customer service skills • Proficient in MS Office, Outlook, Excel, PowerPoint, and other computer applications • No supervisory responsibilities or direct reports • Light lifting, pushing, and pulling of 10–20 lbs occasionally; frequent movement of objects under 10 lbs • Frequent sitting with some walking, standing, squatting, bending, and reaching • Keyboard/computer use and/or repetitive motions may be required

🏖️ Benefits

• Fully remote work arrangement • Full-time employment