Technical Account Manager

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $118k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Own the technical customer relationship for assigned Everbridge accounts • Provide oversight and management of deployments, platform adoption, and ongoing technical operations • Design and configure customer environments, including hierarchy, workflows, data models, and integrations • Produce and maintain technical documentation, including Interface Control Documents (ICDs) • Support Business Impact Analysis (BIA) execution and resiliency program maturity • Establish and lead customer governance, including stakeholder meetings and Quarterly Business Reviews (QBRs) • Define and track adoption and satisfaction KPIs; develop action plans to drive continuous improvement • Deliver administrator onboarding, training, and platform enablement • Serve as the primary technical escalation point and customer advocate within Everbridge • Collaborate cross-functionally with Account Management, Product, Engineering, and Support teams • Provide project management support, technical consultancy, system design and configuration support, emergency management and security technology expertise, and training • Represent Everbridge on clients’ business continuity and global security teams during solution deployment and expanded use

🎯 Requirements

• 4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation) • Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines • Strong SaaS administration, data integration, and system configuration experience • Proven ability to manage multiple customers and competing priorities independently • Excellent written and verbal communication skills, including executive-level interactions • Strong problem-solving, critical thinking, and stakeholder management skills • Nice to have: HTML, JavaScript, or advanced reporting experience

🏖️ Benefits

• Healthcare benefits • Dental benefits • Parental planning benefits • Mental health benefits • Disability income benefits • Life and AD&D insurance • 401(k) plan and match • Paid time off • Fitness reimbursements • Variable compensation may also be included