Customer Success Manager

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Establish yourself as a trusted advisor to assigned accounts and support growing SMBs • Master payment solutions, supported products and services, and integration capabilities to provide consultative guidance • Scale playbooks and best practices across multi-location accounts, third-party partners, and integrated software solutions • Manage 1:1 accounts and implement 1:many strategies for channel growth • Identify sales opportunities within the portfolio to generate growth, referrals, and new leads • Upsell unused functionality and features to increase utilization and revenue and reduce attrition • Support EVCM Payments/PaySimple’s commitment to an outstanding customer experience

🎯 Requirements

• 2–4 years managing a portfolio of accounts; SaaS account management is a plus • Demonstrated success in a high-volume sales or account management capacity • Experience engaging with VP/C-suite stakeholders and SMB owners • Organized and detail-oriented, with ability to meet short-deadline daily goals • Ability to prioritize key activities to maximize time spent on each account • Strong Excel skills and ability to understand, analyze, and interpret data for organizational, planning, and problem-solving decisions • Strong written and oral communication skills • Ability to work independently as a team player • Ability to multitask, take direction, and execute with precision • Confident, adaptable self-starter • Payment processing-related experience is a plus • Must be eligible to work without sponsorship in the United States • May require travel to the Corporate Headquarters in Denver, Colorado, or other office locations around North America

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program