Account Manager, DrChrono

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Serve as a point of contact for assigned customer accounts and maintain existing contracts • Respond professionally to urgent inbound phone calls from existing DrChrono customers • Handle and resolve customer complaints from customers in your territory • Identify and escalate priority issues, bugs, or product feature recommendations • Educate DrChrono customers about new product offerings • Schedule regular check-ins to fully optimize customers’ DrChrono accounts • Troubleshoot problems and provide relevant account information to clients • Onboard and train new clients in all aspects of the DrChrono system • Maintain existing business closed by Inside Sales Representatives

🎯 Requirements

• Salesforce experience (Optional) • EHR / Healthcare experience (Optional) • Experience using Salesforce, Slack, Zoom, GSuite, Docusign (Optional) • Ability to communicate product value and recognize opportunities • Strong organizational skills and exceptional follow-through abilities • Goal-oriented and data-driven • Strong verbal and written communications • Affable personality that blends well with an innovative and vibrant startup environment • 1 year of customer service (Preferred) • 4-year college degree (Preferred) • Must be eligible to work without sponsorship • Ability to work remotely across different time zones

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program