Account Manager

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Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Drive revenue growth within assigned accounts through upsell, cross-sell, and expansion opportunities • Build and maintain relationships with key client stakeholders • Serve as a trusted advisor by articulating Thrive’s value proposition and recommending consultative solutions • Develop and manage the sales pipeline, including prospecting and qualifying opportunities • Prepare proposals, quotes, and pricing recommendations; support contract negotiations • Partner with technical, delivery, and support teams to design customer-aligned solutions • Advocate for customers by addressing concerns and coordinating internal resources • Monitor account health, service trends, and feedback to improve satisfaction and retention • Maintain account, opportunity, pipeline, and forecast data in Salesforce.com or equivalent CRM tools • Stay current on Thrive’s services, industry trends, and relevant technologies • Represent Thrive in client meetings, business reviews, and industry networking events • Travel as needed to meet customers, prospects, and internal teams • Perform other related duties as assigned

🎯 Requirements

• 3+ years of successful experience in account management, consultative sales, business development, or technology solution sales • Proven record of achieving or exceeding revenue targets and expanding existing customer accounts • Strong customer relationship management with decision-makers and executive stakeholders • Ability to uncover client needs, navigate objections, and recommend outcome-aligned solutions • Excellent verbal and written communication, presentation, proposal, and negotiation skills • Strong business acumen and comfort discussing technology, managed services, cybersecurity, cloud, or related IT solutions • Experience maintaining pipeline activity, account plans, and sales forecasts in Salesforce.com or comparable CRM software • Strong organization, follow-through, and time-management skills • Ability to manage multiple priorities in a fast-paced environment • Ability to collaborate across sales, technical, delivery, and support teams • Preferred: experience in managed services, technology services, SaaS, telecommunications, or recurring-revenue business models • Preferred: experience with contract renewals, pricing discussions, and proposal development