Salesforce Implementation Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐🧑‍💼 Salesforce Consultant

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Work with new and existing customers to implement and improve improveit 360 software solutions • Use business analysis and communication skills to determine detailed customer use-case requirements and recommend solution options • Deliver consulting, onboarding support, training, and other consulting services autonomously • Provide outbound call support and onsite visits and guidance on industry best practices related to improveit 360 software • Jointly plan, manage, and execute configuration and delivery of improveit 360 software with customers • Team with Project and Relationship Managers regarding customer issues, requirements, proposed solutions, and project status • Review customer use of improveit 360 and recommend business process improvements • Document customer product features, issues, enhancements, and services • Maintain in-depth understanding of improveit 360 products, services, internal processes, and industry best practices • Perform diagnostics and troubleshooting for improveit 360 software • Collaborate with customers and internal resources to address system issues • Provide supplemental online or onsite training as needed • Identify, reduce, or eliminate unnecessary risks for customers, partners, staff, and the organization

🎯 Requirements

• 2+ years customer service or account management experience; implementation experience preferred • Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc. • 6+ months in a Salesforce.com administrator (or similar) role • Strong oral and written presentation skills • Demonstrated time management skills • Adaptability to work independently or in a team environment at various times • Proven ability to learn technical concepts and translate them to the appropriate audience • Self-directed, organized, and detail-oriented with an eye toward high quality, on time work • Strong collaboration skills; ability to work with teams of people of varying skill level • Willingness to travel (as safety permits) • Must be eligible to work without sponsorship • Bachelor’s in technology or related field desired • Salesforce admin certification desired • Data analytics & reporting desired • Experience in B2C, SaaS, or SMB market desired • Proven record designing, building, and optimizing features for SaaS products desired • Knowledge of home improvement industry or similar businesses desired

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program