Customer Success Manager

🔥 0 minutes ago

🐊 Florida, Virginia – Remote

🐊 Florida – Remote ⚔️ Virginia – Remote

💵 $88k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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EverDriven

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📦 Logistics

🏥 Healthcare

💼 Consulting

Logistics • Healthcare • Consulting

EverDriven is the nation’s most trusted provider of innovative, safe student transportation and optimization solutions for school districts nationwide. The company partners with school districts to ensure safe and efficient transportation for students with unique needs, including those with special needs or experiencing homelessness. EverDriven is committed to the highest safety standards and provides a scalable, customizable transportation model to support equal access to education for all students.

📋 Description

• Implement strategies and processes that deliver consistent customer satisfaction and retention • Own account relationships, strategy, and pricing, including managing contract renewals and RFPs • Proactively engage and build relationships with decision makers and all levels of school district personnel • Understand retention and service risks in the book of business and drive risk mitigation plans where applicable • Utilize extensive product/service knowledge, problem-solving skills, and training to enhance customer engagements while generating revenue • Conduct regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions • Work cross-functionally and coordinate with internal teams to access resources and facilitate solutions and tools for customers • Deliver customer feedback as the voice of the customer to internal teams, identifying customer needs, ideas, and challenges • Advocate for solutions, product enhancements, and other actions to meet customer needs and cultivate growth

🎯 Requirements

• Bachelor’s degree and/or equivalent relevant years of experience • Minimum of 5 years' experience in a business development or customer success role • Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients • Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions • Ability to manage multiple priorities and projects simultaneously in a fast-paced environment • Proactive and self-motivated with a passion for customer success and a track record of achieving goals • Valid US driver's license in good standing, required • Position will be remote/WFH and requires up to 33% travel

🏖️ Benefits

• Medical, Dental, Vision insurance • Virtual Doctor Visits with $0 Co-Pay • Life Insurance (company paid) • Short Term Disability Insurance (company paid) • Long-Term Disability Insurance (company paid) • Flexible Time Off (FTO) • Paid Holidays • Paid Time to Volunteer • Flex Spending Account (FSA) • 401K Plan (with an awesome employer match!) • Employee Assistance Program • Employee Discounts Program • Bonus potential