Client Experience Specialist

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pyramid Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Pyramid Healthcare is an integrated behavioral healthcare system that provides personalized treatment for substance use disorders, mental health conditions, and eating disorders across multiple levels of care (detox, inpatient, outpatient) and via telehealth. Founded in Altoona, PA, it operates a family of programs and affiliated brands focused on clinically integrated, person-first care, workforce education and training, and multi-state expansion to improve recovery outcomes and community well-being.

📋 Description

• Manage a high volume of inbound calls and online service requests • Provide exceptional customer support to EAP clients and providers • Establish trusting, professional relationships with clients and vendors • Identify client needs and connect individuals to appropriate resources • Deliver timely follow-up and ensure resolution of client concerns • Anticipate client needs and provide proactive support • Assess situations and determine appropriate referrals • Assist clients in accessing available services and resources • Coordinate with providers to facilitate service delivery • Support provider recruitment efforts as needed • Escalate complex situations appropriately • Maintain accurate client records and documentation • Enter information into company databases and systems • Ensure compliance with company policies and procedures • Monitor requests and manage multiple priorities simultaneously • De-escalate client and provider concerns professionally • Develop creative solutions to meet client needs • Resolve issues efficiently while maintaining service excellence

🎯 Requirements

• High School Diploma or equivalent • Strong customer service and communication skills • Excellent organizational and multitasking abilities • Ability to manage multiple priorities in a fast-paced environment • Strong problem-solving skills • Proficiency with Microsoft Office applications • Candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state-mandated clearances • Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting-body regulations • Associate's Degree or Bachelor's Degree (preferred) • Experience in customer service, client services, healthcare, behavioral health, call center operations, employee assistance programs, or human services (preferred) • Experience working with confidential information (preferred) • Familiarity with CRM, database, or case management systems (preferred) • Customer Relationship Management • Client Support • Call Center Experience • Referral Coordination • Conflict Resolution • Crisis De-escalation • Microsoft Office Suite • Microsoft Teams • Zoom • Adobe Acrobat • Smartsheet

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Life Insurance • Paid Time Off • 401(k) with Company Match • Tuition Reimbursement • Employee Recognition Programs • Referral Bonus opportunities