Implementation Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Evergreen Nephrology

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $4.3M Venture Round on 2022-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Evergreen Nephrology is a company focused on transforming kidney care by empowering nephrologists to provide high-quality and personalized care to patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD). By putting nephrologists at the forefront, the company provides them with financial backing, interdisciplinary clinical resources, analytical insights, and technology-enabled tools to improve patient outcomes and experience. Evergreen Nephrology collaborates with strategic partners to address healthcare challenges, including disparate electronic health records (EHRs), transplantation process visibility, and patient readmission risks. The company's co-founders, Adam Boehler and Abe Sutton, have been recognized for their contributions to kidney care models and organ procurement standards, reflecting a deep commitment to improving kidney care quality nationwide.

📋 Description

• Run the ECC onboarding sequence end-to-end for each new practice, from kickoff through first outreach and the post-launch ramp review • Hold timelines across multiple concurrent implementations and escalate slippage early • Coordinate implementation and clinical workstreams, including patient data intake and validation, forms and materials, outreach wording, after-hours handling, billing pathways, and system access • Maintain practice contact maps across leadership, project champion, clinical lead, data/EHR, and billing contacts • Build agendas and prepare, refine, and version meeting materials and decks • Facilitate meetings with the Program Director or independently, driving sessions to decisions and named owners • Capture and circulate follow-ups and confirm completion of post-meeting forms and deliverables • Prepare recurring internal and practice-facing status updates for leadership review • Serve as primary day-to-day contact for partner practice leadership, administration, clinical leads, billing, and EHR/data contacts • Manage expectations regarding timing, data requirements, and practice-side responsibilities • Surface practice-side risks and blockers to the Program Director • Maintain a single source of truth for deadlines, commitments, and open items and drive them to closure • Partner with the Clinical Program Director on coordinator staffing readiness, training timing, and launch pacing • Coordinate with Finance, Legal and Compliance, Data, People Operations, and Market Operations to unblock work • Manage vendor and platform coordination for launch and steady state • Identify recurring process failures and propose durable fixes such as checklists, templates, and trackers • Perform other duties consistent with the role as assigned

🎯 Requirements

• 5+ years of experience in implementation, program or project management, client success, or practice/provider operations, ideally in healthcare services, value-based care, or healthcare technology • Demonstrated experience running multi-stakeholder implementations to a defined timeline with external customers or partners • Excellent written and verbal communication skills, including the ability to build a clean deck and facilitate meetings of clinicians and executives • Strong organizational discipline and follow-through; comfortable operating with autonomy and ambiguity • Advanced skills with MS Office Suite, including Outlook, Teams, SharePoint, Excel, and PowerPoint • Willingness to travel occasionally for practice kickoffs and on-site sessions • Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps; Cable, Fiber, or DSL connections hardwired to the internet device are recommended • Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information • Preferred: Experience with nephrology, chronic care management, or other CMS care management programs • Preferred: Familiarity with provider practice operations, EHR data workflows, and secure patient data transfer • Preferred: Experience managing vendor or platform partner relationships • Preferred: Comfort learning care management platforms and reporting tools quickly

🏖️ Benefits

• Paid time off starting at 4 weeks for full-time employees • 12 paid holidays per year • Medical, dental, vision and life insurance, including an HSA with employer match • Reimbursement for continuing medical education for eligible roles • A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure • Paid parental leave • A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology • Annual bonus