Implementation Manager

Job not on LinkedIn

🔥 6 minutes ago

🌪️ Oklahoma, Texas – Remote

🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 0%

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American Health Staffing Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

American Health Staffing Group is a technology-driven healthcare workforce solutions company that provides innovative and efficient staffing services to healthcare organizations across the United States. Headquartered in Edmond, Oklahoma, AHSG serves thousands of client locations including health systems, hospitals, and outpatient clinics in all 50 states. The company specializes in a range of staffing services through its various brands, including travel nursing, dialysis staffing, pharmacy staffing, and pediatric therapy and educational staffing. AHSG operates with a flexible, vendor-neutral delivery model, enhancing quality of care and provider coverage while optimizing cost savings.

📋 Description

• Lead client-facing implementation activities for the Trio platform across MSP and SaaS client environments • Own implementation execution from initial setup through go-live • Manage implementation timelines, deliverables, and client expectations • Configure workflows, system setups, and platform components based on client needs • Deliver client onboarding sessions, platform training, demos, walkthroughs, and knowledge transfer • Guide clients on platform functionality, workflows, and best practices • Support clients during go-live and early-stage adoption • Conduct discovery sessions to understand client needs, workflows, and business requirements • Translate client requirements into system configurations and implementation plans • Identify gaps, risks, and opportunities during implementation • Partner with Product and Engineering teams to communicate client requirements and feedback • Collaborate with Sales, Account Management, and Program Management teams • Coordinate internal resources and serve as liaison between clients and internal teams • Validate configurations, monitor progress, resolve blockers, and ensure quality delivery • Improve implementation workflows, tools, processes, practices, and playbooks • Develop advanced knowledge of the Trio platform and support internal enablement • Build client stakeholder relationships and support positive onboarding and adoption outcomes

🎯 Requirements

• Required: High School Diploma or GED • 5–7 years of experience in implementation, operations, or client onboarding • Demonstrated experience leading client-facing software or platform implementations • Experience delivering client training, demos, or onboarding sessions • Strong ability to translate business requirements into system configurations • Experience managing implementation timelines and deliverables • Strong communication and client engagement skills • Ability to work cross-functionally with Product, Engineering, Sales, and Operations teams • Willingness to travel 10–25% for client implementations, go-live support, and training • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) • Demonstrated ability to utilize AI-enabled tools to support workflows, documentation, and efficiency • Central time zone preferred; Mountain time zone considered • Airport access for occasional client travel • Preferred: Bachelor’s degree in Business, Operations, Information Systems, or a related field • Preferred: Certified PMP or willingness to obtain PMP within 12 months • Preferred experience in MSP, SaaS, or workforce solutions environments • Preferred experience managing complex or multi-stakeholder implementations • Preferred experience with workflow configuration, system setup, or operational tools • Preferred experience supporting client adoption and change management • Preferred experience using AI tools to improve implementation efficiency and client enablement

🏖️ Benefits

• Fully remote work approved for the right candidate • Occasional client travel (10–25%) • Opportunity to obtain PMP certification within 12 months (preferred)