Program Manager, Chronic and Complex Care

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🇺🇸 United States – Remote

💵 $115k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Evergreen Nephrology

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $4.3M Venture Round on 2022-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Evergreen Nephrology is a company focused on transforming kidney care by empowering nephrologists to provide high-quality and personalized care to patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD). By putting nephrologists at the forefront, the company provides them with financial backing, interdisciplinary clinical resources, analytical insights, and technology-enabled tools to improve patient outcomes and experience. Evergreen Nephrology collaborates with strategic partners to address healthcare challenges, including disparate electronic health records (EHRs), transplantation process visibility, and patient readmission risks. The company's co-founders, Adam Boehler and Abe Sutton, have been recognized for their contributions to kidney care models and organ procurement standards, reflecting a deep commitment to improving kidney care quality nationwide.

📋 Description

• Lead a team focused on delivering longitudinal, patient-centered care for individuals with complex and chronic conditions, including kidney disease, diabetes, heart failure, and other comorbidities • Provide collaborative, supportive leadership and oversee day-to-day operations of the care management team • Ensure consistent execution of proactive care strategies that improve patient outcomes • Leverage clinical and operational expertise to guide management of high-risk populations • Ensure adherence to established care pathways • Reduce complications, avoidable hospital admissions, and overall healthcare utilization • Drive CCPM program performance against key performance indicators (KPIs) and quality metrics • Support team development through coaching, training, and performance management • Oversee day-to-day operations for CCPM care management teams, ensuring efficient workflows, standardized processes, and achievement of program goals • Ensure delivery of high-quality longitudinal chronic/complex care management, including adherence to clinical pathways, protocols, and documentation standards • Evaluate and improve CCPM program and team-member performance • Develop and implement strategies to improve program performance, chronic disease control, complication prevention, reduced readmissions, and patient/provider partner satisfaction • Support orientation and onboarding of newly hired team members • Perform regular call and documentation audits • Prepare performance reports, dashboards, and meeting materials for internal and external audiences • Build relationships with key stakeholders and foster cross-program partnerships • Develop communication strategies between Evergreen and market stakeholders • Cultivate a culture of high performance, transparency, trust, and collaboration • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in healthcare or nursing (BSN required) • Active state nursing license in good standing • 3+ years of longitudinal clinical nursing care management experience required • 2+ years of experience in a clinical nursing managerial or leadership role • Experience in longitudinal care management • Strong business acumen of value-based healthcare operations in disease management and population health programs • Understanding of Business Continuity and how to build resiliency into business processes / systems • Ability to develop talent, know when to delegate, innovate and iterate with your team, leveraging their strengths • Exceptional relationship-building, communication, and change management skills, with the ability to influence effectively and establish trust and credibility quickly with internal and external partners • Strong leadership presence which inspires others and instills confidence in peers, external partners, board members, and team members • Execution-focused and hands-on, with the ability to effectively balance strategic priorities and detailed, day-to-day operational work (“in the weeds”) • Able to motivate staff; influence people and outcomes, you promote team building • Demonstrated ability to work effectively independently and as part of a team, in collaborative settings • Commitment to maintaining highest level of confidentiality • Organizational skills, operational rigor, resilience, and commitment to the business • Intermediate skills with MS Office Suite of products including Outlook and Teams • Able to work effectively in a remote environment • Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps • Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information • Master’s degree in nursing or healthcare administration or related field (preferred) • Experience with quality improvement using data to track and improve program performance (preferred) • Previous experience working within a managed care environment, especially with experience in administrative/management capacity (preferred) • Experience in leading the clinical function of a Value Based Care organization (preferred) • Ability to work 8:30am–5pm in the Central or Eastern time zone

🏖️ Benefits

• Annual bonus eligibility • Paid time off starting at 4 weeks for full-time employees • 12 paid holidays per year • Medical, dental, vision and life insurance, including an HSA with employer match • Reimbursement for continuing medical education for eligible roles • A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure • Paid parental leave • A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology • Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role