Certified Pharmacy Technician – Data Support

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💊 Pharmacist

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Provide exceptional customer service in a phone-based environment • Enter and process high volumes of prescription data accurately • Receive prescription authorizations, clarifications, and transfers • Perform claim adjudication and auditing, including prior authorizations, billing, and eligibility checks • Make outbound calls to patients • Resolve patient-care issues from current case queues • Liaise between clinical pharmacists and other medical professionals on patients’ behalf • Partner with technicians and pharmacists to onboard new patients • Maintain confidential patient records • Retrieve and verify prescription information through doctor calls • Place welcome calls to newly onboarded patients • Create, maintain, and update patient medication profiles • Provide backup support during periods of high call volume • Assist patients with questions over the phone • Support ExactCare’s nationwide patient base in a high-volume, fast-paced environment • Embody AnewHealth’s Core Values in communications and interactions • Perform other duties as assigned

🎯 Requirements

• High school diploma/GED • Certification with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA), maintaining a current certificate • Maintain pharmacy technician registration with the State Board of Pharmacy • Must be 18+ years of age • Prior experience in a pharmacy setting • Ability to work in an office-based or remote setting, sitting at a desk 90% of the time • Comfortable working in a phone-based environment • Ability to work independently • Ability to use computer equipment, technology, and multiple software programs • Exceptional customer service skills for assisting doctor’s offices, pharmacists, and patients by phone • Thorough drug knowledge • Pharmacy billing knowledge • Knowledge of prescription-taking, clarification, and transfer processes • Clear written and verbal communication • Strong prioritization and organizational skills • Ability to maintain confidentiality • Ability to think critically and document pertinent details in compliance with state and federal regulations • Ability to hear, see, sit, stand, talk, and walk • Must be able to commute to multiple site locations within the assigned territory • May be required to work extended hours • Must be available outside normal business hours on an ad-hoc basis • Applicants must be eligible to work in the United States

🏖️ Benefits

• Medical, dental and vision coverage • Flexible spending • Company-paid life insurance • Short-term disability • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays • Travel may be required for special organization or department events, team meetings, trade shows, conferences, and client engagements