Principal Engineer

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Develop and champion a comprehensive, long-term knowledge management strategy tailored to the software development lifecycle based on the ITIL principles • Design and maintain the tooling and platforms required for knowledge capture, storage, and retrieval • Design and roll out governance models and workflows that ensure knowledge is consistently and accurately captured, reviewed, and published • Establish and enforce high-quality standards for all technical documentation • Drive a culture of knowledge sharing and documentation-as-code by coaching and mentoring engineering teams • Participate in discovery by interviewing engineering teams to determine process gaps and make recommendations for future improvements • Design and implement dashboards and analytics that measure key performance indicators (KPI’s) for knowledge utilization • Provide effective communication and facilitate training sessions to educate stakeholders on the processes

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Healthcare Informatics, or related field (or equivalent experience) • 15+ years of progressive experience in software engineering roles • minimum of 3 years in a Principal, Staff, or high-level technical leadership position • Experience in implementing and scaling Knowledge Management (KM) systems • Deep technical understanding of the Software Development Lifecycle (SDLC) • microservices architectures, CI/CD pipelines, and cloud-native environments • Expertise with common Knowledge Management and documentation tools (e.g., Confluence, SharePoint, Read the Docs, Sphinx, Markdown, AsciiDoc, Git-based documentation) • Exceptional written and verbal communication skills • Proven ability to influence cross-functional teams without direct authority • Desire to learn about ITIL principles, processes, and practices • Desire to obtain design and development skills using ITIL tooling, Atlassian Jira/JSM and Confluence • Ability to work independently and collaboratively in a fast-paced environment

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance • short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays