Coordinator – PreAudit Outgoing Correspondence

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Generate, review and prepare files of outgoing Audit Letters daily • Maintain tracking of all outgoing letters using Excel spreadsheets • Meet quality and productivity standards indicated by service level • Comply with HIPAA and other confidentiality regulations • Escalate issues to management and handle follow-up actions as needed • Communicate and report system or workflow issues to appropriate leadership or team members • Monitor and respond to chats from providers • Monitor and respond to internal and external email correspondence • Make outbound calls to providers to assist with portal use, verify address and contact information, and confirm receipt of EXL request letters • Perform other duties supporting the audit process and company-wide programs

🎯 Requirements

• High school diploma or equivalent • Prior healthcare experience is a plus • Ability to work in an organized, efficient and process-oriented manner • Strong oral and written communication skills and ability to problem solve • Ability to transition between tasks while maintaining attention to detail • Time management, prioritization and multitasking skills • Proficiency in Microsoft Office, especially Excel and Outlook • Comfortable working in a high-volume, fast-paced environment independently or with a team • Comfortable using various software programs • Ability to comply with HIPAA and other confidentiality regulations

🏖️ Benefits

• Exciting, fast paced and innovative environment • Opportunity to work closely with experienced healthcare consultants • Opportunities to learn aspects of clients’ businesses • Teamwork and time-management skills development • Guidance/coaching through a mentoring program • Senior-level professional advisor assigned to every junior-level employee • Further growth and development opportunities • Benefits information provided at https://www.exlservice.com/us-careers-and-benefits