Customer Service Supervisor – Treasury Services

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $25 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Supervise, mentor, and motivate a team of Treasury Services customer service representatives • Provide guidance and support to enhance team performance and development • Monitor inbound call operations and ensure compliance with departmental policies and procedures • Maintain high standards of customer service • Conduct regular performance evaluations and provide constructive feedback • Implement training programs to improve team capabilities and service delivery • Develop and implement quality assurance processes to assess call quality • Ensure representatives adhere to best practices and provide accurate information to clients • Act as an escalation point for complex customer inquiries • Resolve issues promptly and ensure client satisfaction • Generate reports on team performance metrics, customer feedback, and operational efficiency • Utilize data to identify areas for improvement • Collaborate with training, compliance, and product management teams • Identify and recommend process improvements within the Treasury Services department

🎯 Requirements

• Minimum of 3 years of experience working in a financial institute’s customer service department • At least 1 year in a supervisory role, preferably as part of the Treasury Services department • Strong understanding of banking operations, particularly in transfer-related services • Excellent communication and interpersonal skills, with the ability to foster a positive team environment • Proficient in call center technologies and software; experience with CRM systems is a plus • Strong analytical and problem-solving skills, with a focus on data-driven decision-making • Ability to work independently and manage multiple priorities in a fast-paced environment • Ability to work varying 8-hour shifts in a 24/7 operation

🏖️ Benefits

• Benefits information provided at https://www.exlservice.com/us-careers-and-benefits • Remote work / work from home