Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $93.9k - $136.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Expel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Expel is a leading cybersecurity company specializing in Managed Detection and Response (MDR) services. They offer a range of solutions, including phishing investigation, threat hunting, and vulnerability prioritization, tailored for organizations of all sizes with 24x7 protection. Expel's Security Operations Platform, Expel Workbench™, integrates with existing tech to enhance security operations. Their expert team and advanced technology help reduce alert noise, respond swiftly to incidents, and improve overall security posture, enabling organizations to focus on core business activities without worrying about cybersecurity threats.

📋 Description

• Own a portfolio of commercial accounts • Drive annualized bookings retention toward 95% or higher and forecast renewals accurately • Get ahead of customer health risks • Build trusted relationships with security practitioners, managers, economic buyers, and executive stakeholders • Lead business reviews connecting Expel’s work to customer goals and measurable outcomes • Identify and qualify cross-sell, upsell, and overage expansion opportunities • Partner with Account Executives to advance expansion opportunities • Coordinate Security Solutions Engineers, Technical Support Engineers, Support, Product, and other internal partners • Help customers communicate the value of their Expel investment through data and narrative • Own customer-facing communication during security incidents, partnering with the SOC and technical teams • Participate in the customer escalation on-call rotation a few times per year

🎯 Requirements

• Based in the Pacific time zone of the United States • Authorized to work in the United States • 2+ years of customer success or account management experience supporting B2B customer relationships • At least 2 years of exposure to the cybersecurity industry through operations, consulting, governance, risk and compliance (GRC), products, or incident response • Experience managing multi-stakeholder customer relationships and navigating complex organizations • Track record of driving customer retention and recognizing opportunities for account growth • Strong consultative skills, including the ability to listen closely, ask thoughtful questions, and build trust • Ability to communicate comfortably with security engineers and senior executives, including CISOs • Familiarity with MDR, EDR, SIEM, NDR, cloud security, and how those technologies fit into a broader security program • Working familiarity with security frameworks such as the NIST Cybersecurity Framework • Basic negotiation and conflict management skills • A bachelor’s degree or relevant certifications are a plus, not a requirement • Willingness to participate in the customer escalation on-call rotation a few times per year • Ability to work with synchronous or asynchronous business reviews

🏖️ Benefits

• Bonus • Equity for everyone • Unlimited PTO • Work location flexibility • Up to 24 weeks of parental leave • Excellent health benefits • Reasonable accommodation for disabilities