Customer Success Manager – Account Manager

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cognisys

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔒 Cybersecurity

📋 Compliance

💼 Consulting

💰 Debt financing on 2023-04

Cybersecurity • Compliance • Consulting

Cognisys is a cybersecurity and compliance consultancy that provides governance, risk and compliance (GRC) services, CREST-accredited penetration testing, and vulnerability management. They act as a security and compliance partner (including vCISO engagements), and are a leading global service partner for Vanta, helping clients accelerate compliance like SOC 2 and ISO 27001. Cognisys operates internationally with multiple regional teams and offices, offers remote and hybrid roles, and emphasizes agile, client-focused delivery for organisations ranging from startups to large enterprises.

📋 Description

• Own a portfolio of established North American clients • Build strong client relationships and support evolving cybersecurity needs • Identify opportunities to grow client partnerships through upsell and cross-sell • Understand client priorities and ensure they receive value from Cognisys services • Manage renewals and contract extensions • Coordinate with consulting, project management, technical delivery and sales teams • Act as a trusted point of contact for client accounts • Help clients navigate security and compliance priorities • Deliver a consistent, high-quality client experience • Maintain accurate account plans, CRM records and pipeline information • Identify risks to client satisfaction or retention and take ownership of resolving them • Support predictable revenue retention and sustainable portfolio growth

🎯 Requirements

• Experience managing existing client accounts, building trusted relationships and maintaining regular engagement with key stakeholders • Ability to identify upsell and cross-sell opportunities, support account growth and manage renewals and contract extensions • Understanding of revenue retention, account development, pipeline management and commercial objectives • Proactive, solutions-focused approach to client needs and ability to coordinate appropriate action • Experience working with internal teams such as project management, consulting, technical delivery or sales • Clear written and verbal communication skills • Ability to manage multiple accounts, maintain accurate CRM records and manage renewals, contracts and follow-up actions • Ability to work independently, manage priorities and collaborate across locations and time zones • Experience in cybersecurity, IT services or technology sector desirable • Exposure to penetration testing, vulnerability management, managed security services or GRC consulting desirable • Familiarity with ISO 27001 and SOC 2 desirable • Experience using a CRM system desirable • Experience managing North American business customers and familiarity with the US B2B services market desirable

🏖️ Benefits

• 22 days PTO per year plus 11 American bank holidays • 1 day of paid leave for your Birthday • Individual access to a healthcare and life insurance plan • Employee mental health and wellbeing platform • 2% employer contributions to the Fidelity 401k scheme • £2,000 annual training budget • Up to £2,000 per successful referral • Fully remote work