Client Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WiredScore

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏠 Real Estate

💼 Consulting

🤝 B2B

💰 $15M Series B - WiredScore on 2022-06

Real Estate • Consulting • B2B

WiredScore is the global standard for digital connectivity and smart technology in the built environment. It provides certification programs (WiredScore and SmartScore) and associated scorecards, assessments, and education to help landlords, developers and occupiers benchmark, improve and communicate in‑building connectivity and smart building capabilities across offices, homes, industrial, hotels, neighborhoods and portfolios. WiredScore also runs an accredited professional network, publishes research and resources, and partners with large landlords and developers worldwide; it has certified thousands of buildings across 40+ countries and was acquired by Meter.

📋 Description

• Own renewal outcomes across a client portfolio, driving retention through proactive engagement, strategic account management and clear articulation of value. • Identify and develop upsell, cross-sell and expansion opportunities across WiredScore certifications and Meter connectivity infrastructure solutions. • Partner with Business Development and Meter teams to qualify and progress opportunities within existing client accounts. • Build strategic account plans supporting long-term retention, revenue growth and deeper client partnerships. • Develop and maintain multi-threaded relationships with commercial real estate owners, developers, asset managers and other stakeholders. • Advise clients on how digital connectivity, smart building technology and network infrastructure support commercial, leasing and tenant-experience objectives. • Lead renewal conversations, strategic business reviews and executive-level presentations. • Identify client risks, resolve challenges and ensure clients realise measurable value. • Build understanding of Meter's integrated networking infrastructure offering and identify relevant opportunities within existing accounts. • Engage clients in discovery-led conversations about connectivity challenges, building infrastructure and future requirements. • Collaborate with commercial and technical teams to connect client needs with appropriate solutions. • Translate technical concepts and product capabilities into commercially relevant narratives. • Work cross-functionally to deliver a consistent, high-quality client experience. • Maintain accurate account information, renewal forecasts and commercial opportunities in Salesforce. • Share market intelligence, client feedback and emerging opportunities.

🎯 Requirements

• Proven experience in Client Success, Account Management or a comparable commercial, client-facing role. • Experience in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure. • Understanding of commercial real estate stakeholders, including landlords, asset managers, developers and property management teams. • Demonstrated experience owning renewals, client retention or revenue-linked account outcomes. • Proven ability to develop strong relationships with senior stakeholders and manage complex client accounts. • Experience identifying commercial opportunities within an existing client base, including upselling, cross-selling or account expansion. • Excellent communication, presentation and relationship-management skills. • Exposure to enterprise networking, internet connectivity or technology solutions. • Experience leading strategic account reviews, QBRs and value-based commercial conversations. • Familiarity with Salesforce and structured account planning. • An interest in how technology and connectivity are transforming the built environment.

🏖️ Benefits

• Enhanced parental leave • Health insurance, Life insurance, and income protection insurance • Statutory annual leave, public holidays, and office closure between Christmas and New Year • Flexible hybrid working & 1 Work From Anywhere week per quarter • Remote working budget to support your home office environment • Monthly internet stipend • Annual learning and development budget of $1000 USD