Client Success Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Priority Technology Holdings, Inc. (NasdaqCM:PRTH)

WebsiteLinkedInAll Job Openings

- employees

🤝 B2B

🏢 Enterprise

💰 $50M Post-IPO Debt - Priority Commerce on 2025-08

B2B • Enterprise

Priority Technology Holdings, Inc. (NasdaqCM:PRTH) is a publicly traded holding company. No additional company-specific information was provided in the prompt; therefore this description is intentionally conservative and limited to verifiable facts. It appears to be associated with technology through its name, but precise operating subsidiaries, products, or services were not specified here.

📋 Description

• Conduct demos showcasing core and advanced features of the e|tab platform • Support partner demos in collaboration with senior team members • Continuously learn and communicate evolving platform capabilities • Build and configure digital menus for new merchant accounts • Coordinate with merchants to confirm menu accuracy and completion • Follow up to ensure seamless go-live processes • Assist with client onboarding according to established SLAs and processes • Handle introductory calls, menu setup, confirmations, and installation coordination • Support integration tasks, including payment key setup and navigation of Priority platforms • Provide first-line merchant support and resolve issues efficiently • Own assigned support tickets, including direct support escalations • Perform regular service desk reviews and ensure prompt resolution of customer concerns • Troubleshoot printer configurations and connectivity issues • Coordinate hardware shipments and deployments • Stay informed about hardware logistics

🎯 Requirements

• Strong communication and interpersonal skills • Demonstrated ability to learn technical tools and platforms quickly • Experience in customer support, onboarding, or success roles is a plus • Familiarity with digital ordering systems or POS platforms preferred • Organized, self-motivated, and able to work both independently and collaboratively • Prior experience using Zendesk or similar support tools preferred • Basic technical troubleshooting or IT support experience • Ability to lift 10 pounds • Requires eye-hand coordination, manual dexterity, and a normal range of hearing and vision (with or without correction)

🏖️ Benefits

• Bonus programs • 401(k) match • Employee Stock Purchase Program (ESPP) • HSA and FSA options • Financial wellness resources and employee discount programs • Medical, dental, and vision coverage • Mental health support for employees and dependents through Lyra Health • Family planning and women’s health benefits through Carrot • Gym membership reimbursement and virtual wellness programs (including yoga) • 3 weeks PTO to start, with unlimited PTO after year one • Education expense reimbursement • Leadership development programs • Certified Payments Professional (CPP) certification support