Client Success Manager, Healthcare Revenue Cycle

🔥 37 minutes ago

🇺🇸 United States – Remote

💵 $92.6k - $160.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Partner with the Client Executive on the Experian Health Sales team regarding product expansion • Partner with the Relationship Manager to build and maintain trusting customer relationships • Partner with Support and Optimization teams to ensure the best client experience • Provide consultative guidance to clients throughout their lifecycle • Understand client implementations to facilitate updates, additions, and fixes to client setup • Partner with Customer Support, Optimization, Product, and Development teams to navigate tickets and enhancement requests with minimal delay • Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and ERA products • Recommend best-practice configurations and solutions to improve the customer experience • Develop expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and ERA product suite • Partner with the Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment • Develop strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors

🎯 Requirements

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle • 3+ years' Healthcare Revenue Cycle Account Management experience • Experience with claim systems and ERA (electronic remittance advice) • 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice • 2+ years' Salesforce or similar CRM expertise • 2+ years' hands-on Epic expertise is beneficial • Epic Resolute HB/PB certification is beneficial • Travel to client sites required (20-25%) • Bachelor's degree or equivalent experience • West Coast candidates preferred

🏖️ Benefits

• Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays • 20 days Flexible Time Off • Variable pay opportunity • Inclusive and purpose driven culture