Customer Success Manager

🔥 5 minutes ago

🌵 Arizona, Florida, +7 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $108.8k - $136k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

Healthcare • SaaS • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Manage complex enterprise relationships as a trusted executive partner • Serve as primary point of contact for key decision-makers, inquiries, and escalations • Oversee customer lifecycle from strategic onboarding through retention • Provide technical support, resolve issues, and ensure product functionality meets specifications • Represent customer feedback to Product and Engineering teams • Lead consultative account management across Operations, Legal, and Product/Engineering • Identify and secure upsell and cross-sell opportunities • Track and report recurring revenue, margins, satisfaction scores, account risks, and escalations • Lead quality improvement initiatives focused on closing care gaps and improving member engagement • Develop and execute gap closure plans and annual quality objectives • Lead cross-functional teams to deliver measurable outcomes • Design member outreach campaigns and manage HEDIS and STAR workflows • Establish repeatable playbooks for changing CMS/NCQA requirements • Build KPI dashboards and executive reports • Monitor performance trends and provide quarterly recommendations • Serve as executive liaison and present quality results to senior client leadership • Support business development and solution design • Develop scalable operational processes and identify automation opportunities • Develop business cases and ROI models • Manage program budgets and vendor relationships

🎯 Requirements

• Bachelor's degree required • 5+ years of experience in Healthcare Operations or Customer Success, preferably within digital healthcare or pharmacy • 3+ years leading HEDIS, STARS, population health, or quality improvement programs • Proven success in complex healthcare client management, including confident management of relationships with C-suite executives • Deep understanding of NCQA and CMS quality measures • Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications • Superb communication and interpersonal skills with senior client leadership and other high-stakes stakeholders • Strategic thinker with a customer-centric approach • Strong analytical mindset with proficiency in data analysis and problem-solving • Experience leading cross-functional teams in a matrixed environment • Ability to manage multiple high-priority enterprise accounts and competing interests • Direct experience closing HEDIS or STAR care gaps at scale (population health management) • Experience designing or running member outreach campaigns (call center, SMS, digital, or mail-based) • Experience managing contract renewals, SLAs, or escalations with enterprise health plan or employer clients • Familiarity with quality measure lifecycle management • Experience navigating both the clinical/quality side and the commercial/account side of a healthcare business • Must be authorized to work for any employer in the U.S.; no visa sponsorship or transfer available

🏖️ Benefits

• Dental insurance • Vision insurance • Multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA) • Commuter benefits • Employer-paid short-term disability (STD) insurance • Employer-paid long-term disability (LTD) insurance • Supplemental spouse life insurance • Legal insurance • Employee assistance program • Home health testing kits • Fertility medication discount program • Flexible vacation time • Accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • 8 weeks of paid parental leave for eligible employees • Additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month