Client Growth and Success Manager

Job not on LinkedIn

🔥 57 minutes ago

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Own and manage a high-volume portfolio of mid-sized employer clients as the single point of accountability • Build trusted relationships with client and consultant stakeholders, aligning on goals and KPIs • Develop expertise in Twin’s programs, operations, and growth strategies • Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction • Prepare and deliver client reporting, including ROI analyses and business reviews • Monitor client health and mitigate risks to satisfaction and retention • Turn high-performing clients into advocates through success stories, testimonials, case studies, and promotions • Lead strategies to maximize program adoption and member engagement • Use data insights to refine client strategy and improve outcomes • Partner with Marketing on lifecycle campaigns and client-facing materials • Support and host client webinars, one-to-many programs, and special initiatives • Manage the full renewal lifecycle and achieve renewal quotas • Identify, pursue, and close expansion and upsell opportunities • Surface renewal and growth risks and resolve them cross-functionally • Maintain accurate renewal and pipeline data in Salesforce • Coordinate client escalation resolution across Implementation, Clinical, Product, and other teams • Share client insights to inform product improvements and growth strategies • Collaborate with Marketing on promotional toolkits and campaigns • Operate with urgency to meet client needs and business objectives • Report to the Senior Director of Client Success & Growth • Perform other duties as assigned

🎯 Requirements

• 3+ years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization • Proven track record of driving client growth, engagement, and retention • Proven track record of meeting or exceeding renewal and/or upsell quotas • Exceptional communication and relationship-building skills • Strong analytical and data storytelling skills • Experience using data to guide prioritization • Skilled at understanding programs, functionality, and best practices; able to answer client questions and present tailored solutions • Experience managing a diverse client portfolio and conveying client needs internally • Experience managing a high volume of accounts and prioritizing based on client risk and opportunity • Ability to build and use repeatable playbooks, templates, and one-to-many motions • Working knowledge of CRM tools; Salesforce preferred • Comfort forecasting renewals and pipeline • Comfort using data tools and AI • Strong problem-solving abilities • Ability to work independently in ambiguity and a fast-paced environment • Highly organized with excellent attention to detail and follow-through • Collaborative mindset and passion for meaningful impact • Flexibility to work cross-functionally • Ability to travel as needed • Must be US-based • Must be authorized to work for any employer in the U.S. • Employment visa sponsorship is unavailable

🏖️ Benefits

• Bonus eligible • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents • 8 weeks of 100% paid parental leave for non-delivering parents • 100% employer-sponsored healthcare, dental, and vision for you • 80% healthcare, dental, and vision coverage for your family • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • Remote work • High level of flexibility