Customer Success Manager

🔥 39 minutes ago

🇺🇸 United States – Remote

💵 $79.3k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Vontier

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚘 Automotive

⚡ Energy

🔧 Hardware

Automotive • Energy • Hardware

Vontier is a mobility technology company that powers convenience stores, fleet operators and auto repair shops with a broad portfolio of fueling and repair solutions. Its businesses include legacy and next-generation fueling equipment (Gilbarco Veeder-Root), EV charging and energy management (Driivz), alternative fuel refueling systems (ANGI), car wash technology (DRB), POS, payment and site automation (Invenco), and professional automotive tools and diagnostics (Matco Tools). Vontier provides connected hardware and software, multi-energy fueling platforms (traditional fuels, EV, CNG, RNG, hydrogen), data and analytics, and services to support customers' decarbonization and operational needs.

📋 Description

• Serve as strategic advisor to executive customer stakeholders • Align Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities • Develop and execute customer success plans for assigned strategic accounts • Identify risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy • Build and maintain relationships with key customer stakeholders • Serve as primary point of contact across Invenco by GVR solutions • Lead strategic business reviews and executive-level customer meetings • Provide account insights, performance updates, and recommendations • Keep internal stakeholders informed of account health and priorities • Act as escalation point for assigned accounts and coordinate cross-functional resolution • Represent customer needs and partner with Product, Engineering, Commercial, Support, and Operations teams • Provide Voice of Customer feedback, trend analysis, and business insights to Product Management • Analyze customer operational and business data and recommend performance improvements • Drive adoption, engagement, and success planning to achieve customer business outcomes • Identify and drive expansion, cross-sell, and upsell opportunities • Share best practices, mentor team members, and contribute to process improvement

🎯 Requirements

• 5+ years of demonstrated experience working with a software company in a customer success manager, account management, marketing, or technology role • 5+ years of experience supporting enterprise / Tier 1 customers • Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred • SaaS environment experience with CRM tools is a plus • Bachelor’s degree preferred but not required • Master’s degree preferred but not required • Up to 20% travel

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life insurance • Family planning programs through Maven Clinic • Livongo diabetes management support • Women’s health coverage • Adult and elder care support • Paid parental leave • 401(k) plan with matching company contributions • Paid time off up to 15 days each year • 13 paid holidays, including 3 floating holidays • Paid sick leave • Personal growth and continuous learning opportunities • Work-life balance • Collaborative and inclusive work environment