Senior Director, Client Relationship Management

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $139.8k - $189.3k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Lead a team responsible for building trusted, long-term relationships with Experian Health clients • Set strategy and operating standards for the assigned client portfolio • Prioritize client satisfaction • Lead team development and performance management • Drive client satisfaction and retention • Manage portfolio strategy and governance • Develop executive client relationships • Lead escalations • Partner cross-functionally • Protect and grow revenue • Drive client value and product adoption • Ensure operational excellence • Plan workforce and support continuous improvement

🎯 Requirements

• Preferred candidates will reside in the Northeast • Bachelor's degree beneficial • 7+ years' experience in client relationship management, client success, healthcare technology, or healthcare revenue cycle • 5+ years' people leadership experience, including coaching, performance management, and team development • 5+ years' experience leading a complex client portfolio, executive relationships, escalations, retention efforts, and projects • 5+ years' provider-side healthcare or healthcare revenue cycle experience • Proficient in Salesforce • Demonstrated use of generative artificial intelligence tools, such as Microsoft Copilot or Claude, to improve team productivity, analysis, communication, and client service while following company data and security requirements • 5+ years' experience with healthcare revenue cycle and needs of healthcare providers • Knowledge of patient access and back-end revenue cycle, including claims, claim status, denials, and appeals, prioritizes candidate pool • Travel 25%-30%

🏖️ Benefits

• Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, with ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays • Variable pay opportunity • Inclusive and purpose-driven culture • Accommodation support for disabilities or special needs

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